Rental Service Controller – Full Time | Competitive Salary

Power Electrics; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

EOT Bonus Scheme

Training, upskilling, career progress

Holiday Buy & Sell Scheme

Company pension scheme

Life assurance scheme

23 days holiday

Cycle to Work Scheme

Employee Referral Scheme

Job summary

Power Electrics is seeking a proactive service support candidate to assist our team of field service engineers and ensure efficient daily operations in the UK. You will handle inquiries, schedule visits, and coordinate responses while maintaining clear, responsive communication with customers.

The role requires strong organisational and communication skills, a customer-focused approach, and the ability to learn in-house systems. DBS checks apply and eligibility to work in the UK is required.

Qualifications

• Exceptional organisational and communication skills.
• Excellent telephone manner.
• Previous customer service experience required.
• Good IT skills, Excel, Word and Outlook.
• Ability to multi-task and work under pressure.
• Ability to learn in-house systems.
• Basic mechanical or electrical system knowledge desirable.
• Must collaborate well with others.

Responsibilities

• Act as primary contact for service-related enquiries.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating engineer response and planning preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Handle inbound/outbound email communications.
• Collaborate with neighbouring departments to ensure all internal rental service team requirements are actioned accordingly.
• Uphold a high standard of communication both externally and internally.

Skills

Organisational skills

Communication skills

Telephone manner

Customer service

IT skills

Excel

Word

Outlook

Multi-tasking

In-house systems

Mechanical knowledge

Tools

MS Office

Job description

This is an exciting opportunity to work with the largest privately owned generator specialists in the UK. Reporting to the Rental Service Manager, key tasks will include but are not limited to assisting and supporting with the day-to-day activities of our team of skilled field service engineers to ensure an efficient and responsive service.

Work collaboratively with Rental Service Supervisors and colleagues across the business to effectively manage operational requirements.

handling inbound and outbound service/breakdown enquiries via telephone and email to maximize asset utilization and minimize downtime.

Key Responsibilities

• Act as primary contact for service-related enquiries.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating engineer response and planning preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Handle inbound/outbound email communications.
• Collaborate with neighbouring departments to ensure all internal rental service team requirements and requests are actioned accordingly.
• Uphold a high standard of communication both externally and internally.

Skills & Experience

• Exceptional organisational and communication skills required.
• Excellent telephone manner.
• Previous customer service experience required.
• Good IT skills, primarily Excel and Word and Microsoft Outlook.
• Ability to multi-task and work well under pressure.
• Ability to learn in-house systems
• Basic mechanical or electrical system knowledge desirable but not essential.
• Must collaborate well with others.

What we offer

• EOT Bonus Scheme – benefit from the company’s success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Power Electrics reimburses £150 of the £250 policy excess, leaving £100 payable by the employee. The £150 reimbursement is a taxable benefit, so the employee’s net cost will depend on their individual tax position
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
• Cycle to Work Scheme – tax-efficient bike purchase program
• Employee Referral Scheme – earn rewards for referring qualified candidates

Our Philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

Join Our Employee-Owned Team

Whether you are based in the depot, on the road, or in the office, our people are at the heart of everything we do. If you are ready to grow your career with us and share in our success, we'd love to hear from you.