Rental Customer Advisor - Flexible Leave, Service Champion (York)

Arnold Clark Group; York and North Yorkshire; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Job summary

Arnold Clark Group in York is seeking a Rental Customer Advisor to join our Car & Van Rental team. You will deliver excellent customer service face to face and over the phone, while maintaining strong organisational and communication skills to keep daily tasks running smoothly.

The role requires flexibility to work shifts on a rota basis seven days per week, with occasional cover at other branches. A full UK driving licence is essential.

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using your communication and organisational skills to ensure tasks are completed effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they’re acted on.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Administrative skills

Teamwork

Communication skills

Flexible shifts

Full UK driving licence

Job description

Arnold Clark Group in York is seeking a Rental Customer Advisor to join our Car & Van Rental team. You will deliver excellent customer service face to face and over the phone, while maintaining strong organisational and communication skills to keep daily tasks running smoothly.

The role requires flexibility to work shifts on a rota basis seven days per week, with occasional cover at other branches. A full UK driving licence is essential.