Rent Recovery & Tenancy Support Officer

Building Careers UK Ltd; West Kirby; Sur place; GBP 31 000 - 37 000; Plein temps

Résumé du poste

Building Careers UK Ltd is seeking an Income Officer in Liverpool on a 6-month temporary basis with a salary of £34,064 per annum. You will manage rent accounts, intervene early to recover arrears, and help tenants access welfare support while maintaining excellent customer service.

Key duties include analysing accounts, visiting customers, arranging sustainable repayment plans and liaising with authorities and support agencies. A driving licence is required.

Qualifications

• Experience in income management, rent recovery and debt collection in a customer-facing role.
• Experience managing complex caseloads and keeping accurate records.
• Knowledge of welfare benefits, Universal Credit and income maximisation.

Responsabilités

• Manage a portfolio of rent accounts and ensure income targets are met.
• Identify and resolve arrears through early intervention and case management.
• Support customers to maximise income through benefits and debt advice.

Connaissances

Income management

Rent recovery

Debt collection

Customer-facing experience

IT systems

Court appearances

Driving licence

Welfare benefits knowledge

Formation

CIH Level 3

Outils

Case management software

Description du poste

Building Careers UK Ltd is seeking an Income Officer in Liverpool on a 6-month temporary basis with a salary of £34,064 per annum. You will manage rent accounts, intervene early to recover arrears, and help tenants access welfare support while maintaining excellent customer service.

Key duties include analysing accounts, visiting customers, arranging sustainable repayment plans and liaising with authorities and support agencies. A driving licence is required.