Rent Officer

Carrington West; Sulham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local authority organization in the United Kingdom seeks an organized Rents Officer to manage rental income and support tenant stability. This role involves handling a caseload of approximately 125 rent accounts, making calls to tenants regarding payments, and liaising with various teams and agencies. Strong experience in income recovery, communication, and organization are essential. The successful candidate will play a critical role in ensuring that rental income is maximized while supporting residents effectively.

Qualifications

• Experience in rent collection or tenancy sustainment within housing or similar environment.
• Ability to manage a busy caseload and resolve arrears.
• Strong organisational skills to maintain accurate records.

Responsibilities

• Maximise rental income across properties and manage approximately 125 rent accounts.
• Make outbound calls to tenants to discuss arrears and payment arrangements.
• Liaise with internal services and external agencies to support tenancy sustainment.

Skills

Income recovery management

Communication skills

Organisational skills

Customer service

Understanding of Housing Benefit

Tools

RentSense

NEC Revenues & Benefits

NEC Housing

Job description

We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised.

You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis.

The Role

• Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties.
• Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let.
• Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate.
• Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment.
• Represent the council at County Court Possession Hearings when required.
• Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign‑ups and accurate completion of Housing Benefit forms with all supporting documentation.
• Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre‑action protocol.
• Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers.
• Attend multi‑agency meetings to help sustain tenancies while ensuring rent is paid.
• Maintain accurate records and documentation for all rent accounts, actions and outcomes.
• Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service.

Key Requirements

• Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment.
• Experience on RentSense, NEC Revenues & Benefitsor NEC Housing.
• Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally.
• Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies.
• Understanding of Housing Benefit, Universal Credit and income‑related processes.
• Ability to follow legal and procedural requirements related to arrears recovery and pre‑action protocols.
• Strong organisational skills with the ability to maintain accurate records and manage competing demands.
• Ability to work collaboratively with internal teams and external agencies.
• A customer‑focused approach with the ability to deliver high‑quality service to residents.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK‑wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.

For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.