Rent Accounting Officer

Wmjobs; Dudley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dudley Council is recruiting a Rent Accounting Officer to administer service charges, calculate payments, refunds and respond to tenants’ enquiries. The role involves Direct Debit front-line work and maintaining the rents system for thousands of council tenants.

You will need GCSEs including Maths and be computer literate with a customer-focused approach to ensure high-quality service. Informal discussions are welcome.

Qualifications

• GCSE level or equivalent in 5 subjects including Maths (grade C or above).
• Experience in a financial, administrative or accountancy role.
• Computer literate and customer focused.

Responsibilities

• Front line Direct Debit service; handle tenant enquiries and complaints.
• Process rent transactions and adjustments; calculate payments and arrears plans.
• Reconcile income streams and provide performance/statistical information.

Skills

Direct Debit handling

Customer service

Numeracy

Communication

Education

GCSEs incl Maths (5 subjects)

Tools

Rent accounting system

Job description

The Housing Finance Team are looking to appoint a Rent Accounting Officer to predominantly have specific responsibility for administering service charges including calculations, refunds, dealing with customers enquiries and complaints.

The Rent Accounting Team provide a front-line Direct Debit service and cover a range of accounting duties. We are responsible for maintaining the Rents system for 21,000 council tenants.

Duties include:

• Front line Direct Debit service, speaking to Dudley Council Housing tenants over the phone, processing applications, calculating payments, negotiating arrears instalments.
• Responsible for recovery of Direct Debit default payments, setting repayment plans and providing advice to tenants in respect of benefits and rent payments due.
• Processing a range of adjustments to rent accounts and ensuring rent account transactions are calculated and applied accurately.
• Reconciliation of a variety of income streams.
• Providing performance and statistical information.

You will have experience in a financial, administrative or accountancy role, and possess qualifications to GCSE level or equivalent in 5 subjects including Maths at grade C or above. The successful candidate will be computer literate, customer focused and ensure a high quality of service.

Informal discussions to Beverley Wetton 01384 812008.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you requiresupportcompleting an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who cansupportwith Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Attached documents
Job Description Housing & Assets Rent Accounting Officer.docx
Employee Benefits List.pdf