Rent Locality Management Officer

Birmingham City Council; Birmingham; Hybrid; GBP 35,412 - 41,771; Part time

Job summary

A local government authority in Birmingham is seeking a Rent Locality Management Officer to deliver a comprehensive contact service. The role includes income management, assisting tenants with claims, and managing caseloads. It requires a driving license, extensive knowledge of Housing Legislation, and experience in customer service. The position works on a part-time basis with flexible hybrid working requirements. Candidates must submit their CV for consideration.

Qualifications

• Driving licence and access to own vehicle are essential.
• Knowledge of Housing Legislation and income recovery is required.
• Experience dealing with internal and external customers is necessary.

Responsibilities

• Deliver a visiting income management and recovery service.
• Manage and review cases within the functional area.
• Assist tenants with Benefit claims and referrals.
• Execute evictions and complete related tasks.
• Plan and organise resources to meet service demands.
• Maintain knowledge of Housing Legislation and customer relations.

Skills

Driving licence

Knowledge of Housing Legislation

Customer service experience

Job description

Job Details

Grade C- £35,412 - £41,771 per annum (pro rata for part time)

Consultation grade - subject to formal evaluation under the Pay Equity Review

Part Time - Working 28 hours per week

Permanent

Description

A Rent Locality Management Officer will respond to and deliver a comprehensive contact service to meet service demand from customers via telephone, visits, online/digital; with specific focus on visiting activity in line with policies, procedures, legal protocols, statutory governance, performance management frameworks, published service standards to maximise income while maintaining the highest principles of integrity in service delivery.

Responsibilities

• Deliver a visiting income management, recovery and relations service to meet demand, quality and performance standards, informed by the income recovery escalation policy, customer requests, vulnerability issues and other proactive or reactive campaign work; ensure all income management escalation or campaign actions are executed in line with policy and procedural timescales.
• Assume responsibility for all cases within the functional and geographic area; regularly review via Northgate rent accounts; facilitate contact via telephone, visit and letter to assist tenants in resolving rent arrears where arrears exceed the level advised by Senior Rent Service Management; carry out preventative work to prevent need for legal possession proceedings.
• Advise and assist tenants with Benefit claims, Universal Credit claims, DHP requests, Debt Advice Team referrals and signpost to relevant support teams.
• Execute evictions when required; ensure all pre‑eviction and post‑eviction tasks are completed.
• Demonstrate management of self and workload, plan and organise resources to meet service demand within quality and performance frameworks; work well in a team; prioritise tasks and meet deadlines.
• Possess extensive knowledge of Housing Legislation in the context of income recovery and experience dealing with internal and external customers.
• Hold a driving licence and have access to a vehicle; travel across the city is required.
• Work in a hybrid arrangement with on‑site meetings and visits subject to service needs.

Qualifications & Requirements

• Driving licence and access to own vehicle (essential).
• Knowledge of Housing Legislation and income recovery.
• Experience dealing with internal and external customers.

Application

Please upload your up-to-date CV via the attachments part of your application – this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Additional Information

• Birmingham City Council is an accredited Disability Confident Leader employer.
• We are committed to employing, retaining and developing all of our people.
• We want to ensure your recruitment journey is positive and equitable; please let us know if you need reasonable adjustments, additional support, accessibility needs or any support through your application.
• For informal enquiries, contact [e-mail] quoting ref 3884.
• A Disclosure and Barring Service (DBS) check will be undertaken.
• Proof of right to work in the UK is required before any employment offer can be confirmed.
• Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.

We strive to advertise all roles for a minimum of two weeks; however, due to high application volumes, vacancies may close earlier. We encourage you to submit your application without delay to ensure consideration.