Rent Accounting Officer

Havering Schools; Romford; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Local Government Pension

Flexible Working Options including hyb

Generous Annual Leave with the option"

Professional Development with 10 days

Health & Wellbeing Support

Inclusive ICARE culture

Job summary

Havering Council is seeking a proactive Rent Accounts Officer to join our Income Services team. You will manage housing income, post rental income accurately, and support residents with a fair, efficient rent management experience.

The role involves managing direct debits, assisting residents to move to automated payments, collaborating with Arrears Prevention & Recovery Officers, processing refunds, and contributing to service improvements through data analysis.

Qualifications

• Customer-focused mindset with excellent communication skills.
• Strong attention to detail and confidence working with financial data.
• Ability to manage competing priorities and work flexibly across the housing directorate.
• Commitment to continuous improvement and delivering value for money.
• Awareness of safeguarding, equality, and data protection responsibilities.

Responsibilities

• Delivering a high-quality rent accounting service, ensuring accurate posting of rental income and resolving allocation queries.
• Managing direct debits for both rented and leasehold accounts, and supporting residents to move to automated payment methods.
• Working closely with Arrears Prevention & Recovery Officers to identify residents at risk and provide early support.
• Processing refunds, credit transfers, and insurance payments, while monitoring for potential money laundering concerns.
• Collaborating across teams to ensure rent accounts are set up, maintained, and closed correctly.
• Supporting performance monitoring and contributing to service improvements through data analysis and resident feedback.

Skills

Customer service mindset

Attention to detail

Effective communication

Ability to prioritise

Tools

Financial data handling

Job description

Job Description

Rent Accounting Officer - Salary - Grade 6 - £39,276-£42,771pa

Are you passionate about delivering excellent customer service and ensuring residents receive a fair, efficient, and supportive rent management experience?

We're looking for a proactive Rent Accounts Officer to join our Income Services team. This is a fantastic opportunity to play a key role in managing housing income, supporting residents, and contributing to the financial wellbeing of our community.

What you'll be doing:

• Delivering a high-quality rent accounting service, ensuring accurate posting of rental income and resolving allocation queries.
• Managing direct debits for both rented and leasehold accounts, and supporting residents to move to automated payment methods.
• Working closely with Arrears Prevention & Recovery Officers to identify residents at risk and provide early support.
• Processing refunds, credit transfers, and insurance payments, while monitoring for potential money laundering concerns.
• Collaborating across teams to ensure rent accounts are set up, maintained, and closed correctly.
• Supporting performance monitoring and contributing to service improvements through data analysis and resident feedback.

What we're looking for:

• A customer-focused mindset with excellent communication skills.
• Strong attention to detail and confidence working with financial data.
• Ability to manage competing priorities and work flexibly across the housing directorate.
• A commitment to continuous improvement and delivering value for money.
• Awareness of safeguarding, equality, and data protection responsibilities.

Why Choose Havering?

At Havering, we're committed to supporting our residents and empowering our staff. As part of our team, you'll benefit from:

• Competitive Salary
• Excellent Local Government Pension Scheme
• Flexible Working Options including hybrid arrangements
• Generous Annual Leave with the option to buy additional days
• Professional Development with a commitment to 10 days of learning annually
• Health & Wellbeing Support including mental health resources
• Inclusive Culture guided by our ICARE values: Integrity, Creativity, Ambition, Respect, Everyone

About Us

Havering is one of London's most diverse and exciting boroughs, combining a vibrant local economy with some of the capital's greenest spaces. With excellent transport links, thriving town centres, and strong community networks, Havering offers a fantastic quality of life - whether you are commuting into the city or enjoying the borough's cultural and recreational opportunities closer to home.

As a council, we are ambitious, forward-looking, and committed to delivering high-quality services that make a real difference to our residents. We embrace digital innovation, modernisation, and new ways of working to meet the challenges of a rapidly changing world. Guided by our ICARE values, we foster an inclusive and supportive culture where colleagues are encouraged to think differently, bring fresh ideas, and grow their careers.

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.

Information for Applicants

• We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
• The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.