Strategic Renewals & Retention Specialist

Catapult Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Catapult Group is seeking a Renewals Specialist to drive retention across our enterprise customers. This role partners with the Business Development Manager and works with Legal, Finance and Customer Success to deliver a world-class renewal experience.

You will own end-to-end renewal processes, engage customers early, prepare quotes and contracts, and maintain renewal forecasts using CRM. A fast-paced, collaborative environment awaits with meaningful impact on customers and Catapult's growth.

Qualifications

• 2+ years in a customer-facing sales, renewals, account management or revenue role in a fast-paced, competitive environment.
• Demonstrated experience owning deals or commercial outcomes through renewals, expansions or contract execution.
• Outstanding verbal and written communication, with ability to present to diverse audiences both internal and external.
• Strong problem-solving, organization, project management, negotiation skills; manage multiple renewals of varying complexity while meeting deadlines.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination and execution to drive strong retention and renewal outcomes.
• Engage customers at least 120 days before renewal, in coordination with the account's BDM, to understand requirements, set timelines and address potential obstacles early.
• Prepare accurate renewal quotes, order forms and contracts in line with Catapult policies, and partner with BDMs to identify opportunities for expansion, consolidation or changes to existing agreements.
• Use CRM and reporting tools to maintain accurate renewal forecasts, track performance and timelines, flag at-risk accounts and update management on status, risks and opportunities.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet customer contracting, procurement, security and compliance requirements, and help build repeatable renewal processes and best practices.

Skills

Customer-facing

Renewals

Account management

Negotiation

Communication

Project management

Relationship building

Cross-functional collaboration

Job description

Catapult Group is seeking a Renewals Specialist to drive retention across our enterprise customers. This role partners with the Business Development Manager and works with Legal, Finance and Customer Success to deliver a world-class renewal experience.

You will own end-to-end renewal processes, engage customers early, prepare quotes and contracts, and maintain renewal forecasts using CRM. A fast-paced, collaborative environment awaits with meaningful impact on customers and Catapult's growth.