Customer Success Data & Renewal Operations Lead

CDW group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

CDW is seeking a CS Operations Specialist to enable data-driven customer success at scale. You will consolidate data, build dashboards, maintain segmentation models, and support cadence across the CS portfolio.

You will monitor EA consumption, track Cisco incentives, support renewal operations, and partner with the EA SME and Renewals teams to improve renewal readiness and proactive engagement.

Qualifications

• Experience in segmentation and reporting, including data consolidation, dashboards, and data hygiene.
• Strong operational cadence and RACI discipline, ensuring consistent handovers and cadence.
• Ability to monitor EA consumption, tracking Cisco EA consumption against entitlement to support True Forward readiness and renewal preparation.
• Working knowledge of Cisco incentives and deal registration, including LCI/CPI tracking and renewal registration support.
• Experience in sales / CS operations, renewals, or reporting / analyst role.
• Strong data-handling and reporting skills (e.g. Excel and BI tools).

Responsibilities

• Consolidate data and produce reporting across the CS portfolio.
• Maintain segmentation, reporting, and cadence models.
• Maintain data hygiene and dashboards.
• Maintain a consistent operational cadence across the CS function.
• Ensure consistent handovers, supported by clear RACIs.
• Monitor Cisco EA consumption against entitlement, tracking usage trends and flagging True Forward exposure.
• Maintain EA consumption reporting and dashboards to support proactive renewal and True Forward readiness.
• Track Cisco incentives (LCI/CPI) and support structured incentive capture.
• Support teaming renewal deal registration and early renewal registration.
• Provide renewal operations support to the CS and Renewals teams.
• Support the EA SME and CS team with data and operational insight.

Skills

Data reporting

Operational cadence

Segmentation

Data hygiene

Forecasting

Tools

Excel

BI tools

Job description

CDW is seeking a CS Operations Specialist to enable data-driven customer success at scale. You will consolidate data, build dashboards, maintain segmentation models, and support cadence across the CS portfolio.

You will monitor EA consumption, track Cisco incentives, support renewal operations, and partner with the EA SME and Renewals teams to improve renewal readiness and proactive engagement.