Customer Success Ops & Renewal Analytics

CO2007 CDW Limited; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

CDW is seeking a CS Operations Specialist to own data, reporting, and the operational cadence that underpins the Customer Success function. You will consolidate data, maintain segmentation and dashboards, and support renewal‑operations across teams to improve visibility and efficiency.

The role emphasizes data hygiene, proactive renewal readiness, and collaboration with the EA SME and Renewals. You’ll enable data-led engagement, scale operations, and drive continuous improvement in a

Qualifications

• Experience in segmentation and reporting, including data consolidation, dashboards, and data hygiene.
• Strong operational cadence and RACI discipline, ensuring consistent handovers and cadence.
• Ability to monitor EA consumption, tracking Cisco EA consumption against entitlement to support True Forward readiness and renewal preparation.
• Working knowledge of Cisco incentives and deal registration, including LCI/CPI tracking and renewal registration support.
• Experience in sales / CS operations, renewals, or reporting / analyst role.
• Strong data-handling and reporting skills (e.g. Excel and BI tools).

Responsibilities

• Data, Segmentation & Reporting: Consolidate data and produce reporting across the CS portfolio
• Maintain segmentation, reporting, and cadence models
• Maintain data hygiene and dashboards
• Operational Cadence & Handovers: Maintain a consistent operational cadence across the CS function
• Ensure consistent handovers, supported by clear RACIs
• EA Consumption, Renewal Operations & Cisco Incentives: Monitor Cisco Enterprise Agreement (EA) consumption against entitlement, tracking usage trends and flagging True Forward exposure to the EA SME and CSMs
• Maintain EA consumption reporting and dashboards to support proactive renewal and True Forward readiness
• Track Cisco incentives (LCI/CPI) and support structured incentive capture
• Support teaming renewal deal registration and early renewal registration
• Provide renewal operations support to the CS and Renewals teams
• Enablement & Advisory Support: Support the EA SME and CS team with data and operational insight
• Enable earlier, data‑led customer engagement
• Scale & Audit Readiness: Reduce manual overhead and improve insight‑to‑action conversion
• Enable scale and audit readiness across CS operations

Skills

Data consolidation

Reporting

Segmentation

Dashboards

Data hygiene

Operational cadence

RACI

EA consumption

Cisco incentives

Renewals

Tools

Excel

BI tools

Job description

CDW is seeking a CS Operations Specialist to own data, reporting, and the operational cadence that underpins the Customer Success function. You will consolidate data, maintain segmentation and dashboards, and support renewal‑operations across teams to improve visibility and efficiency.

The role emphasizes data hygiene, proactive renewal readiness, and collaboration with the EA SME and Renewals. You’ll enable data-led engagement, scale operations, and drive continuous improvement in a