Customer Success Operations & Renewal Strategist

CDW; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

CDW is seeking a CS Operations Specialist to streamline data, reporting, and operational cadence underpinning the Customer Success function. You’ll consolidate data, maintain dashboards, and support renewal operations while collaborating with the EA SME and Renewals teams to improve consumption visibility and renewal readiness.

Your role requires strong data-handling and reporting skills (Excel and BI tools), an analytical mindset, and a focus on turning insights into action to enable proactive

Qualifications

• Experience in segmentation and reporting, including data consolidation and dashboards.
• Strong operational cadence and RACI discipline for consistent handovers.
• Ability to monitor EA consumption and renewal readiness.
• Familiarity with Cisco incentives and deal registration processes.
• Experience in sales/CS operations, renewals, or analytics.
• Strong data-handling and reporting skills using Excel and BI tools.

Responsibilities

• Consolidate data and produce reporting across the CS portfolio.
• Maintain segmentation, reporting, and cadence models.
• Maintain data hygiene and dashboards.
• Maintain a consistent operational cadence across the CS function.
• Ensure clear handovers supported by RACIs.
• Monitor EA consumption against entitlement and track renewal readiness.
• Track Cisco incentives and support renewal registration processes.
• Provide data and operational insight to enable earlier data-led customer engagement.

Skills

Data consolidation

Reporting

Data hygiene

Operational cadence

RACI discipline

Analytical mindset

Data-led engagement

Commercial awareness

Tools

Excel

BI tools

Dashboards

Job description

CDW is seeking a CS Operations Specialist to streamline data, reporting, and operational cadence underpinning the Customer Success function. You’ll consolidate data, maintain dashboards, and support renewal operations while collaborating with the EA SME and Renewals teams to improve consumption visibility and renewal readiness.

Your role requires strong data-handling and reporting skills (Excel and BI tools), an analytical mindset, and a focus on turning insights into action to enable proactive