Renewals Specialist

CDW group; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

CDW is seeking a Renewal Administrator in Manchester to manage renewal of managed service contracts, support account managers with quotes and pricing queries, and drive customer retention and growth.

You will build strong relationships with internal teams and suppliers, generate quotes, process orders, identify upsell opportunities, and ensure accurate billing and reporting.

Qualifications

• Experience in renewals administration or similar role.
• Ability to produce accurate quotes with minimal cost impact.
• Strong numerical and analytical skills.
• Excellent written and verbal communication.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Manage renewal of managed service contracts and grow spend.
• Generate quotes and process orders for contracts.
• Identify upsell/cross-sell opportunities with stakeholders.
• Coordinate with Purchasing and Contract Management for ordering services.
• Use internal systems for account management and order processing.
• Attend team meetings and provide reporting on pipeline and forecast.
• Support billing reconciliation and supplier payments.

Skills

Customer relationship management

Quotes & pricing

Renewals targets

Vendor relationships

Order processing

Strong communication

Numerical proficiency

Tools

Microsoft Navision

CRM systems

Great Plains

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

You will be responsible for managing the renewal of managed service contracts, supporting account managers and customers with quotes and pricing queries, and ensuring customer retention and growth. The role involves building strong relationships with internal teams and suppliers while meeting key performance targets.

What You Will Do

• Maintain, manage, and grow spend in targeted renewals.
• Generate quotes and process orders for managed service contracts of varying size, value, and complexity.
• Work with key stakeholders to identify upsell and cross-sell opportunities.
• Liaise with third parties, Purchasing, and Contract Management teams for ordering services.
• Navigate relevant tools and portals for contract and order management.
• Use internal systems (Microsoft Navision, CRM, Great Plains) for account management and order processing.
• Establish and develop peer-to-peer relationships with key vendors.
• Reconcile customer usage with billing data and supplier billing.
• Provide feedback on operational issues and embrace new vendors or services.
• Attend BDM and Sales team meetings.
• Assist internal teams in coordinating supplier/vendor payments and correcting billing discrepancies.
• Manage mailbox and assist with report generation (pipeline, forecast, contract loss).
• Perform any additional tasks as directed by management.

What We Expect of You

• Acknowledge emails and requests within 24 hours.
• Submit customer purchase orders for order placement and billing within 24 hours of receipt.
• Produce accurate quotes with no cost impact to CDW or the customer.
• Generate quotes at least 45 days ahead of contract expiry.
• Update opportunities weekly.
• Submit orders with complete and accurate information.
• Achieve renewal targets.
• Previous administration experience in a similar role (desirable).
• Basic sales awareness and experience in a commercial environment.
• Self-motivated with strong target focus.
• Working knowledge of IT and services (desirable).
• Excellent verbal and written communication skills with attention to detail.
• Proficient in PC applications (Word, Excel, Outlook) and able to create/apply formulas.
• Ability to learn new systems quickly and work independently.
• Strong business acumen and numerical skills.
• Experience interfacing with vendors and building positive relationships.
• Ability to thrive in a fast-paced environment.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.