Renewals & Customer Experience Manager (Dutch/Swedish)

Cloudflare, Inc.; Greater London; Hybrid; GBP 42,000 - 58,000; Full time

Job summary

Cloudflare, Inc. in London or Lisbon is seeking a Customer Experience Manager who will own the post-sale journey from onboarding through renewal, acting as a trusted advisor and owner of the account.

You will partner with Sales to forecast, manage renewals, minimize churn, and embed AI-driven processes to automate tasks and unlock upsell opportunities while delivering measurable business value.

Qualifications

• Fluency in English and Dutch or Swedish is required.
• Minimum of 3 years of Customer Success/Account Management or sales experience.
• Experience in cloud security or related field is preferred.

Responsibilities

• Lead post-sale customer journey from onboarding to renewal.
• Act as trusted advisor and commercial owner of accounts.
• Collaborate with Sales to maintain forecasts and drive renewals.
• Embed AI-driven optimization and automate routine tasks.

Skills

Fluency in English

Dutch or Swedish

Education

Bachelor's degree

Job description

Cloudflare, Inc. in London or Lisbon is seeking a Customer Experience Manager who will own the post-sale journey from onboarding through renewal, acting as a trusted advisor and owner of the account.

You will partner with Sales to forecast, manage renewals, minimize churn, and embed AI-driven processes to automate tasks and unlock upsell opportunities while delivering measurable business value.