Client Success & Renewals Manager (SaaS)

Lorien; United Kingdom; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Lorien is recruiting an Account Manager on behalf of its client in the United Kingdom to look after a portfolio of existing customers. You’ll be the day‑to‑day contact, ensuring customers get support and value from services, answering questions and resolving issues with cross‑functional teams.

You’ll support renewals, flagging them early, preparing paperwork with the Commercial Director and guiding contracts to signature.

Competenze

• 3+ years in account management, renewals or customer success, ideally in B2B SaaS or services.
• Proven track record of hitting retention and renewal targets.
• Confident leading commercial conversations on pricing, uplifts and contract negotiation.

Mansioni

• Being the day‑to‑day contact for your portfolio of customers.
• Responding promptly to questions and requests, and resolving issues with the team.
• Running regular check‑ins, updates and follow‑ups.
• Tracking contract end dates and flagging renewals 6–8 months ahead.
• Preparing renewal paperwork and proposals with the Commercial Director, in line with pricing guidelines.

Conoscenze

Account management

Renewals

Customer success

SaaS

Pricing negotiations

Formazione

Bachelor's degree in business or related field

Strumenti

Salesforce

Descrizione del lavoro

Lorien is recruiting an Account Manager on behalf of its client in the United Kingdom to look after a portfolio of existing customers. You’ll be the day‑to‑day contact, ensuring customers get support and value from services, answering questions and resolving issues with cross‑functional teams.

You’ll support renewals, flagging them early, preparing paperwork with the Commercial Director and guiding contracts to signature.