Hybrid Renewals Associate - Customer-Focused Support

NFU Mutual; Welshpool; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full training

20 days holiday + Bank Holidays

Career development opportunities

Descrizione del lavoro

NFU Mutual Maldwyn Agency is seeking an Advised Renewals Assistant to join a small, growing team. The role focuses on managing advised renewals, booking renewal review appointments for Agents and ensuring documentation is prepared and issued to customers within set timescales.

The ideal candidate will have Maths and English GCSEs, a strong telephone manner, and excellent communication and organisational skills.

Competenze

• Maths and English GCSE Grade C or equivalent.
• Excellent telephone manner and a flexible approach.
• Good communication, be organised, able to work to deadlines.
• Ability to work confidently with Microsoft 365.

Mansioni

• Ensure advised renewals process runs smoothly and appointments are booked for Agents.
• Prepare and compile all required documentation for renewals and reviews.
• Complete actions and send reissued documentation to customers within required timescales.
• Provide cover at Newtown, Llanfair Caereinion or Welshpool offices as needed.

Conoscenze

Excellent communication

Organisational skills

Telephone manner

Formazione

Maths and English GCSE Grade C or equivalent

Strumenti

Microsoft 365

Descrizione del lavoro

NFU Mutual Maldwyn Agency is seeking an Advised Renewals Assistant to join a small, growing team. The role focuses on managing advised renewals, booking renewal review appointments for Agents and ensuring documentation is prepared and issued to customers within set timescales.

The ideal candidate will have Maths and English GCSEs, a strong telephone manner, and excellent communication and organisational skills.