Advised Renewals Assistant Llanfair Caereinion

NFU Mutual; Newtown, Welshpool; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday entitlement: 20 days plus bank

Career development opportunities

Full training and supportive team

Descrizione del lavoro

NFU Mutual is seeking an Advised Renewals Assistant to support the renewals process across three sites including Llanfair Caereinion, Newtown and Welshpool. You will coordinate appointment bookings for Agents and ensure all required documentation is prepared and reviewed before sending to customers.

The role is office-based with hybrid working options, Monday to Friday, 9am–5pm, starting salary around £26,000, and opportunities for training and career development within a long-standing UK

Competenze

• GCSE Maths & English Grade C or equivalent is essential.
• Excellent telephone manner and a flexible approach.
• Strong communication and organisational skills; ability to meet deadlines.

Mansioni

• Ensure advised renewals are booked for Agents and documented.
• Prepare and send reissued documents to customers within timescales.
• Provide cover across Newtown, Llanfair Caereinion and Welshpool as needed.

Conoscenze

Telephone manner

Communication

Organisation

Deadlines

Microsoft 365

Formazione

GCSE Maths & English Grade C

Strumenti

Microsoft 365

Descrizione del lavoro

Job details# Advised Renewals AssistantRegion: WalesLocation: Llanfair CaereinionJob reference: ANEE02126Closing date: 16th November 2026## The Role**Advised Renewals Assistant Starting Salary: £26,000** **Full Time | Permanent** **Location: Office based, splitting your time across our 3 sites in Llanfair Caereinion, Newtown and Welshpool. Opportunity for hybrid working** **Working Week: Monday to Friday. 9am – 5pm (37.5 Hours)** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency:** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Maldwyn Agency. **About the role:** As an Advised Renewals Assistant within our small but growing team, you will play a key role in the success of an expanding local business, contributing to the smooth running of the office and ensuring the customer is at the heart of everything we do. You will be responsible for ensuring that our advised renewals process runs smoothly which will require great communication and organisational skills. You will ensure that advised renewal review appointments are booked for our Agents and that they have all the documentation required to undertake the review. Following the review, you will ensure that all actions are completed and that all reissued documentation is compiled and sent to the customer within required timescales. **We have offices in Newtown, Llanfair Caereinion and Welshpool and depending on the needs of the business you may be required to provide cover at any of our office locations.** **About you:** Qualified to Maths and English GCSE Grade C or equivalent is essential. An excellent telephone manner and a flexible approach to everything you do is essential. Above all though, you’ll need to be a good communication, be organised, have the ability to work to deadlines and manage your own workload. If you relish the challenge of being part of a truly customer-focused, ambitious team then this could be the role for you. The ability to work confidently with Microsoft 365 programmes and a flexibility as to location is essential.## Our commitment to youIn return, you can expect amongst other things, full training in a friendly and supportive environment, a holiday allowance of 20 days per year (increasing according to length of service) plus Bank Holidays and genuine opportunities for career development within a growing business. **Please apply in writing with CV and covering letter to: tina\\[e-mail] or for further information please telephone us on 01686 626120.** **Closing date for all applications: 16 November 2026\\*** **\\****We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible* **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**