Renewals Administrator

KOREC Group; Huntingdon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

KOREC is seeking a Renewals Administrator to manage warranties, subscriptions, and software renewals within our Operations team. This role is process-driven, requires strong organizational skills, and involves working across multiple systems to deliver excellent customer service.

Based in Huntingdon with a remote-first pattern after training and one regular office day per week, you will support end-to-end renewal workflows, licensing, and order management while maintaining accurate records and

Qualifications

• Strong organisation and time-management skills with the ability to manage competing deadlines.
• Excellent written and verbal communication skills.
• Good Excel and data-entry skills with accurate record-management.

Responsibilities

• Handle end-to-end warranty and software renewal processes, including issuing reminders and processing sales orders.
• Support the wider order cycle from creation to invoicing and customer follow-up.
• Provide professional telephone and email support.
• Maintain accurate records across systems and Excel trackers.
• Assist with compliance and audit preparation with the Renewals & Compliance Manager.

Skills

Organised

Time management

Excel

Communication

Independent & collaborative

Tools

Salesforce

Sage

JD Edwards

Job description

As a Renewals Administrator, you will support the full lifecycle of warranties, subscriptions and software renewals within our Operations team. This is a detailed, process-driven role for someone who is organized, comfortable working across multiple systems and committed to providing excellent customer service.

What you’ll do

• Handle end-to-end warranty and software renewal processes, including issuing reminders, following up with customers, preparing quotations, allocating licences and processing sales orders.
• Support the wider order cycle, including order creation, assignment, closure, invoicing and follow-up customer support.
• Provide professional and efficient telephone and email support.
• Maintain accurate records across business systems, databases and Excel trackers.
• Work closely with the Renewals & Compliance Manager on compliance-related activity, including audit preparation.
• Escalate technical customer issues to the appropriate support team when required.
• Contribute to the smooth operation of the department by completing other reasonable duties as needed.
• Follow KOREC's Health and Safety processes to safeguard our people, customers and business.

What we’re looking for

• Previous experience in operations administration, sales administration, order management, finance administration, customer support or another process-focused role is desirable.
• Strong organisation and time-management skills, with the ability to manage competing deadlines.
• Confidence working across multiple systems and learning new workflows quickly.
• Good Microsoft Office skills, particularly Excel, with accurate data-entry and record-management capability.
• Excellent written and verbal communication skills.
• Strong attention to detail and a consistent focus on accuracy.
• A proactive and adaptable approach, with the ability to work independently and collaboratively.
• The ability to remain calm, organized and dependable in a busy environment.
• Experience with CRM, ERP, finance or order-management systems such as Salesforce, Sage or JD Edwards.
• Experience in renewals, licensing, subscriptions or software administration.
• Experience within surveying, construction or the geospatial industry.
• Previous sales or customer-service experience.

Location and working pattern

This role is based in Huntingdon. It is primarily remote after training, with one regular office day per week. Additional office attendance will be required during onboarding and training, coordinated with the team.

What you’ll get

• A structured introduction to KOREC's renewals, order-processing and customer systems.
• The opportunity to join a focused, supportive team within a growing geospatial technology business.

About KOREC

KOREC is a trusted geospatial technology specialist supporting the surveying, engineering and construction sectors across the UK and Ireland. We combine world-leading technology with practical expertise, training and responsive customer support.

KOREC

KOREC is committed to equality of opportunity, fairness, dignity and mutual respect. We welcome applications from candidates from all backgrounds. If you require a reasonable adjustment during the recruitment process, please let us know.