Geospatial Technical Support

KOREC Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive basic salary

Company car and fuel card

Tailored induction and ongoing training

23 days holiday plus bank holidays

Pension scheme and healthcare plan

Employee benefits package

Mental wellbeing resources

Job summary

A leading geospatial solutions provider in the UK is looking for a Geospatial Technical Support professional to enhance customer experience with Trimble Survey products. The role involves responding to inquiries, maintaining records, and developing training materials to support users. Ideal candidates will possess relevant engineering or survey experience. The position offers a competitive salary, performance incentives, and a generous employee benefits package including ongoing training and a pension scheme.

Qualifications

• Experience in Site Engineering, Topographic Survey, or GIS.
• Related educational qualifications in relevant fields.

Responsibilities

• Respond promptly to customer inquiries and provide effective solutions.
• Maintain clear records of support ticket dialogues.
• Consult and collaborate with colleagues to address customer issues.
• Stay updated on industry trends and maintain technical proficiency.
• Assist in the development of training materials and data.
• Source technical materials for internal and external stakeholders and share in the KOREC Knowledge Base.
• Contribute to user guides, training documents, and videos to enhance customer understanding.
• Conduct hardware and software diagnostic tests and troubleshoot issues.
• Assist in developing training materials and data.
• Undertake additional duties as required to support the team.
• Adhere to Health and Safety regulations.

Education

Site Engineering, Topographic Survey, or GIS experience

Job description

Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?

South East Region

Your Role

We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.

Key Responsibilities

• Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
• Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
• Ensure accuracy in customer contact information within the Pipedrive CRM system.
• Consult and collaborate with colleagues in various departments to address customer issues effectively.
• Stay updated on the latest industry trends and maintain technical proficiency through self‑study and training courses.
• Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
• Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
• Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
• Assist in the development and compilation of training materials and data.
• Undertake additional duties and tasks as required, contributing to the overall success of the team.
• Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.

Qualifications

• Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.

Why Join Us

At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.

• Competitive basic salary + performance based incentives
• Company car and fuel card
• Tailored Induction & On‑Going Training and Development
• 23 Days Holiday (plus bank holidays & service‑related leave increases up to 30 days)
• Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
• Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
• Employee Assistance Programme & Mental Wellbeing Resources Platform
• Investors in People Accredited & Investors in Wellbeing Accre