Renewals Administrator

KOREC Group; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Induction & training

23 days holiday

Pension

Life Insurance

PerkBox benefits

Gym membership

Cycle to work

Virgin Media discounts

Tech purchase scheme

Employee assistance

Job summary

KOREC Group in the United Kingdom is seeking a Renewals Administrator to manage warranty, subscriptions, and other software renewals within the Operations team. You will handle reminders, quotes, license allocations, and sales orders while delivering strong customer service.

Ideal candidates will have experience in operations administration, excellent organisational skills, proficiency with Microsoft Office, and a proactive, detail‑driven approach to ensure compliance and timely renewals for our

Qualifications

• Experience in operations administration or a related role is desirable.
• Strong organisational and time management skills.
• Proficiency with Microsoft Office for data entry, reporting and documentation.
• Excellent written and verbal communication skills.
• Keen eye for detail and accuracy in admin processes.
• Familiarity with health and safety practices is advantageous.
• Proactive and adaptable, able to work independently or in a team.

Responsibilities

• Handle end-to-end warranty and software renewal processes, including issuing reminders, following up with clients, preparing quotes, managing license allocation, and processing sales orders.
• Provide professional and efficient telephone support with strong customer service.
• Collaborate with Renewals & Compliance Manager on compliance tasks and audit preparation.
• Contribute to smooth operations by performing additional duties as required.
• Maintain a safe working environment by adhering to Health and Safety processes.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Independent / team player

Health & safety awareness

Tools

Microsoft Office

Job description

Job Brief As a Renewals Administrator at KOREC Group, you will play a pivotal role in overseeing and executing warranty renewal administration within the Operations department. Your primary responsibilities will include managing the entire lifecycle of warranty, subscriptions, and other software renewals, ensuring timely reminders, processing sales orders, and delivering exceptional customer service.

Key Responsibilities

• Handle end-to-end warranty and software renewal processes, including issuing reminders, following up with clients, preparing quotes, managing license allocation, and processing sales orders
• Provide professional and efficient telephone support, delivering outstanding customer service
• Collaborate with the Renewals & Compliance Manager to assist with compliance-related tasks, such as audit preparation, to ensure adherence to industry regulations and standards
• Contribute to the smooth operation of the company by carrying out additional duties and tasks as required
• Maintain a safe working environment by adhering to Health and Safety processes, safeguarding the interests of the business, employees, and customers

What We're Looking For

• Previous experience in operations administration or a related role is highly desirable
• Strong organizational and time management skills to handle multiple tasks effectively and meet deadlines
• Proficiency in using computer software, particularly the Microsoft Office suite, for accurate data entry, reporting, and documentation
• Excellent communication skills, both written and verbal, to effectively interact with colleagues and customers
• A keen eye for detail and a commitment to maintaining accuracy in all administrative processes
• Familiarity with health and safety regulations and practices is advantageous
• A proactive and adaptable approach to work, capable of working independently and collaboratively as part of a team

Desirable

• Experience within the Survey/Construction/Geospatial industry is advantageous
• Previous sales experience is considered a plus

Why Join Us

At KOREC we are committed to developing and promoting inclusive behaviors that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.

• Competitive basic salary +performance related bonus
• Tailored Induction & On-Going Training and Development
• 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)
• Pension Scheme & Life Insurance
• Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
• Employee Assistance Programme & Mental Wellbeing Resources Platform
• Investors in People Accredited & Investors in Wellbeing Accredited

At the KOREC Group (comprising of KOREC, BuildingPoint & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff. As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.