Geospatial Technical Support Specialist

KOREC Group; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

KOREC is looking for a junior technical support and customer service professional to join the Liverpool team. You will help customers via phone and email with geospatial software and hardware issues, recording interactions and guiding users through solutions.

Ideal candidates include recent graduates or early-career professionals in GIS/geomatics, geography or related fields. Training, collaboration with cross-functional teams, and growth within KOREC are offered.

Qualifications

• Relevant GIS/geomatics background or practical experience in geospatial tech.
• Ability to troubleshoot hardware and software issues and document steps taken.
• Comfort with writing user guides and keeping clear records.

Responsibilities

• Respond to customer enquiries by phone and email with timely resolutions.
• Diagnose hardware/software issues and perform troubleshooting tests.
• Maintain records in HappyFox and update CRM (Pipedrive).
• Collaborate with other teams and escalate when needed.
• Contribute to training materials and knowledge base content.

Skills

Troubleshooting

Customer service

Written and verbal communication

Record keeping

Collaboration

Education

GIS/Geomatics

Topographic survey

Photogrammetry

LiDAR

Tools

HappyFox

Pipedrive

Job description

Liverpool, UK | Office-based | Full-time

Start or grow your technical career with KOREC, helping customers get the best from geospatial technology.

This is a junior technical support and customer service role within KOREC's Liverpool-based support team. You will assist customers by phone and email when they need help using geospatial technologies, something is not working, information is missing or access support is required.

The role can suit a recent graduate, college leaver or early-career professional with education or practical experience in GIS, geomatics, surveying, site engineering, geography or a related technical field.

What you'll do

• Respond to incoming customer enquiries and work toward a clear, timely resolution.
• Diagnose hardware and software issues and complete appropriate troubleshooting tests.
• Keep clear and complete records of customer-support dialogue in HappyFox.
• Check and update customer contact information in Pipedrive CRM.
• Collaborate with colleagues in other departments when customer issues require wider input.
• Escalate unresolved issues to the appropriate internal team, manufacturer or supplier with useful supporting information.
• Keep your technical knowledge current through self-study and training courses.
• Source technical reference materials that are useful to customers and colleagues.
• Research and create customer user guides, videos, training documents and other content for the KOREC Knowledge Base.
• Assist with the writing and compilation of training materials and data.
• Complete other reasonable duties as required.
• Follow Health and Safety regulations to safeguard our people, customers and business.

What we're looking for

• Education or practical experience connected to GIS, geomatics, surveying, topographic survey, site engineering, photogrammetry, LiDAR, geography, geographical sciences or a related field.
• A logical, structured approach to troubleshooting and problem solving.
• Clear written and verbal communication, with the ability to explain technical information to customers.
• A patient, curious and service-focused approach.
• Strong attention to detail and accurate record keeping.
• Confidence learning new hardware, software and technical workflows.
• Willingness and ability to work primarily from KOREC's Liverpool office.

Direct experience with Trimble or KOREC products is helpful but not essential. A strong local IT or technical-support candidate may also be considered where they demonstrate the communication skills, learning ability and customer focus needed for the role.

What you’ll get

• Structured learning through self-study, supplier resources, internal collaboration and formal training.
• Exposure to a broad range of customer technologies and real-world geospatial applications.
• A collaborative support environment with experienced colleagues available to share knowledge.
• Potential long-term progression within KOREC's technical environment as your knowledge and capability develop.

About KOREC

KOREC is a trusted geospatial technology specialist supporting the surveying, engineering and construction sectors across the UK and Ireland. We combine world-leading technology with practical expertise, training and responsive customer support.

KOREC is committed to equality of opportunity, fairness, dignity and mutual respect. We welcome applications from candidates from all backgrounds. If you require a reasonable adjustment during the recruitment process, please let us know.