Renewal Compliance Specialist

GlobalData Plc; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

GlobalData is seeking a Renewal Compliance Specialist to manage cases where clients miss renewal notice windows. You will own end-to-end processes, negotiating outcomes while protecting client relationships and coordinating with Finance and Legal to reach resolution.

The role requires experience in contract renewals, strong negotiation skills, and proficiency with Salesforce for audit-ready record-keeping.

Qualifications

• Experience in contract compliance, renewals, or credit control within subscription or B2B environments.
• Ability to hold a firm line in difficult commercial conversations without harming relationships.
• Understanding of notice-period mechanics and working with Legal on enforceability questions.
• Proficient in Salesforce and maintaining audit-ready records.

Responsibilities

• Track auto-renewal notice deadlines and flag missed windows.
• Lead client conversations on missed-window cases with Account Manager.
• Assess disputed cases and negotiate outcomes from full renewal enforcement to exit.
• Coordinate with Legal to confirm enforceability and escalate as needed.
• Work with Finance to ensure proper invoicing and escalate to collections when necessary.
• Maintain audit-ready records in Salesforce.
• Report on enforcement outcomes and revenue protection.
• Identify patterns and recommend upstream process improvements.

Skills

Contract compliance

Renewals

Credit control/collections

Sales operations

CRM experience

Tools

Salesforce

Job description

Role: Renewal Compliance Specialist

Location:Kingston upon Hull

Location type: Hybrid

Who we are…

GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey, and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.

Our big ambitions mean that life at GlobalData Healthcare is fast-paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

The role…

Our client contracts include an auto-renewal clause: unless a client gives written notice within an agreed window (typically 90 days) before the renewal date, the contract rolls over automatically. Most of the time this is straightforward. This role exists for the cases where it isn't — where a client has missed that notice window but is unwilling to honour the renewal or pay for it.

You’ll own that process end-to-end: identifying missed-window cases, leading the conversation with the client (often alongside the Account Manager), holding firm on the contractual position while protecting the relationship, and working with Finance and Legal to reach a resolution — whether that's full enforcement, a negotiated settlement, or escalation. It's a role for someone who's comfortable in a difficult commercial conversation, understands contracts well enough to know when a position is solid, and can work calmly through to a collected, resolved outcome.

What you’ll be doing…

• Work with the Rev Ops team to track auto-renewal notice deadlines across the client book and flag accounts that have missed the contractual cancellation window.
• Lead the client conversation on missed-window cases — often jointly with the Account Manager — holding the contractual position professionally while working toward the best commercial outcome.
• Assess each disputed case on its merits and negotiate an outcome within agreed guidelines: full renewal enforcement, a partial settlement, or an agreed exit.
• Partner with Legal to confirm the enforceability of the renewal clause on contested accounts, and elevate to formal dispute resolution where needed.
• Coordinate with Finance to ensure enforced renewals are invoiced correctly, and elevate to credit control or collections where payment is refused.
• Maintain a clear, audit-ready record of notice dates, client correspondence and enforcement decisions in Salesforce.
• Report on enforcement outcomes, revenue protected and win rates, and feed insights back into the renewal playbook and process design.
• Spot patterns in near-miss or disputed cancellations and recommend upstream fixes — reminder timing, notice-period clarity, contract wording.
• Insert bullets on role responsibilities – please be mindful of length (thereshouldn'tbe 50 bullet points there), look to remove company jargon etc

What we’re looking for…

• Experience in contract compliance, renewals, credit control/collections or sales operations — ideally in a subscription or B2B environment with auto-renewal or evergreen contract terms.
• Comfortable holding a firm line in a difficult commercial conversation without damaging the client relationship.
• Working understanding of contract terms and notice-period mechanics, and confidence partnering with Legal on enforceability questions.
• Confident with Salesforce (or equivalent CRM) and accurate, audit-ready record-keeping.
• Numerate, with the ability to track and report against a multi-million-pound renewal book.
• Collaborative — able to work across Sales, Finance, Legal and Operations to reach a resolution.

Nice to Have

• Prior experience specifically enforcing auto-renewal or evergreen contract clauses.
• Familiarity with US, EMEA B2B contract law as it relates to renewal-clause enforceability.
• Experience working with an offshore/shared-services Ops team on invoicing or admin support.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more.

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

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