Remote Workday Support Advisor & Knowledge Champion

livenation; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Live Nation is seeking a Workday End-User Support Advisor to deliver high-quality support for Workday users across the organisation. Working within the global Workday Support team, you will resolve issues, handle administration tasks, and contribute to knowledge management and continuous improvement.

You will support users across EMEA, APAC, and North America via our ticketing platform, helping ensure timely assistance, accurate guidance, and effective self-service resources.

Qualifications

• Experience supporting Workday users in an HR systems environment.
• Good understanding of Workday processes and troubleshooting across multiple areas.
• Experience performing Workday administration, data maintenance, testing, or release support.

Responsibilities

• Respond to and resolve Workday user queries, providing high-quality customer support.
• Perform Workday administration activities including maintenance, security roles, data quality, onboarding.
• Support Workday releases and configuration changes through testing and readiness activities.
• Maintain and improve knowledge articles, SOPs, guides, and documentation.
• Analyse recurring issues and user feedback to drive improvements.
• Build relationships with HR, HRIS, and stakeholders to support adoption.
• Support ad-hoc projects and research activities.

Skills

Workday support

Workday processes

Workday administration

Zendesk

Knowledge articles

Analytical skills

Communication

Self-service / chatbot

Tools

Zendesk

Scribe

Job description

Live Nation is seeking a Workday End-User Support Advisor to deliver high-quality support for Workday users across the organisation. Working within the global Workday Support team, you will resolve issues, handle administration tasks, and contribute to knowledge management and continuous improvement.

You will support users across EMEA, APAC, and North America via our ticketing platform, helping ensure timely assistance, accurate guidance, and effective self-service resources.