Remote Returns Guidance Specialist

HRS Talent Solutions; Leeds; Remote; GBP 36,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Return Instruction Support Assistant to help customers locate and follow the company’s online return process. This remote role offers flexible hours and focuses on guiding customers through standard steps.

You will verify order references, apply the correct guidance, and answer routine questions without deciding refunds or creating labels. Strong written communication and careful record-keeping are essential for accurate handoffs and customer satisfaction.

Qualifications

• Experience in customer service or returns processes.
• Ability to follow written return guidance and update case records.
• Excellent written communication and empathy when replying to customers.

Responsibilities

• Check the order reference and identify the applicable guidance.
• Answer routine written questions and direct customers to the correct return steps.
• Do not decide refunds or issue labels without employer authorization.
• Read the request, establish the stage, and respond accordingly.
• Escalate to the appropriate team when needed and avoid improvisation.
• Record the customer’s question and the guidance provided for handoffs.

Skills

Customer service

Written communication

Empathy

Job description

HRS Talent Solutions is seeking a Return Instruction Support Assistant to help customers locate and follow the company’s online return process. This remote role offers flexible hours and focuses on guiding customers through standard steps.

You will verify order references, apply the correct guidance, and answer routine questions without deciding refunds or creating labels. Strong written communication and careful record-keeping are essential for accurate handoffs and customer satisfaction.