Remote Return Guidance Specialist

Hrstalentsolutions; Leeds; Remote; GBP 36,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Return Instruction Support Assistant to help customers locate and follow the company’s online return process. The role is remote, full-time or part-time, and pays £26.25–£28.25 per hour.

You will verify order references, apply the correct guidance, and respond to routine questions, without making refund decisions without authorisation. Strong written communication and the ability to follow established steps are essential.

Qualifications

• Experience in customer service helpful but not required.
• Ability to follow a written process and communicate plainly.

Responsibilities

• Check the order reference and identify the applicable guidance.
• Answer routine written questions and direct to correct return instructions.
• Do not decide on refunds or issue labels without authorisation.

Job description

Hrstalentsolutions is seeking a Return Instruction Support Assistant to help customers locate and follow the company’s online return process. The role is remote, full-time or part-time, and pays £26.25–£28.25 per hour.

You will verify order references, apply the correct guidance, and respond to routine questions, without making refund decisions without authorisation. Strong written communication and the ability to follow established steps are essential.