Remote Email Enquiries Specialist — Clear, Helpful Replies

Hrstalentsolutions; Newcastle upon Tyne; Remote; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Hrstalentsolutions in the United Kingdom is hiring a Service Enquiry Correspondence Assistant to manage written enquiries via email and online messages. The role emphasizes clear, courteous customer service using approved guidance, and you would not create new answers or bend rules.

You will read queries, check facts in customer records or guidance, provide the next steps, and escalate when needed. A home office setup and prior email support or admin experience are helpful; pay is £29.00–£31.00

Qualifications

• Previous email support or office administration experience is useful but not required.
• Clear messages in various settings show the right foundation.

Responsibilities

• Read incoming email and online requests to identify the actual question and any missing details.
• Use approved information to answer routine questions in plain, courteous language.
• Check the relevant customer record before repeating or changing information.
• Ask for a specific missing detail when a request cannot yet be handled accurately.
• Separate a simple information request from a complaint, account issue or higher-level decision.
• Pass an unresolved item on with context for the next person to continue.
• Update the case or message record after a reply or handoff.
• Review drafted responses for spelling, tone, and accuracy.

Skills

Written communication

Customer service

Email handling

Attention to detail

Documentation

Computer literacy

Tools

Email systems

Job description

Hrstalentsolutions in the United Kingdom is hiring a Service Enquiry Correspondence Assistant to manage written enquiries via email and online messages. The role emphasizes clear, courteous customer service using approved guidance, and you would not create new answers or bend rules.

You will read queries, check facts in customer records or guidance, provide the next steps, and escalate when needed. A home office setup and prior email support or admin experience are helpful; pay is £29.00–£31.00