Remote Customer Reply Status Tracker

Hrstalentsolutions; United Kingdom; Remote; GBP 44,000 - 46,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is seeking a Customer Reply Status Monitor to support remote customer service and office administration tasks. The role focuses on tracking promised replies, coordinating internal updates, and maintaining accurate status records to ensure continuity and accountability.

The position offers flexible full- or part-time remote hours with a pay rate of £31.75-£33.75 per hour, emphasizing precise documentation and customer-focused communication.

Qualifications

• Previous customer service or case tracking experience is helpful.
• Ability to read and follow threads in an online record and maintain a clear status log.
• Excellent written communication and tact in updating customers.

Responsibilities

• Read prior conversations to identify promised responses and required updates.
• Check for internal responses and coordinate next steps with the responsible team.
• Record actions and outcomes in the status system and send approved interim messages when allowed.

Job description

Hrstalentsolutions is seeking a Customer Reply Status Monitor to support remote customer service and office administration tasks. The role focuses on tracking promised replies, coordinating internal updates, and maintaining accurate status records to ensure continuity and accountability.

The position offers flexible full- or part-time remote hours with a pay rate of £31.75-£33.75 per hour, emphasizing precise documentation and customer-focused communication.