Remote VoIP Support Engineer

Huzzle; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading telecom solutions provider is hiring for a remote VoIP Support role. You will troubleshoot technical issues, provide customer support, and diagnose network connectivity problems for SMB clients. Ideal candidates have over 2 years of experience in technical support, a strong understanding of VoIP technologies, and excellent communication skills. This position offers a competitive salary based on experience and allows you to work from anywhere, contributing to uninterrupted service for businesses. Join a tech-forward team focused on customer success and innovation.

Benefits

Competitive salary based on experience

Fully remote work

Ongoing learning opportunities

Qualifications

• 2+ years of experience in a technical support role focusing on VoIP or Unified Communications.
• Proficient understanding of networking fundamentals including DNS, DHCP, TCP/IP.
• Fluent English, both written and spoken.

Responsibilities

• Troubleshoot VoIP-related issues including call quality and dropped calls.
• Provide real-time support to SMB customers via email and chat.
• Diagnose issues related to firewalls, routers, and broadband connectivity.

Skills

VoIP troubleshooting

SIP protocol understanding

Networking fundamentals

Diagnostic skills with Wireshark

Excellent communication skills

Self-motivated and autonomous

Tools

Wireshark

Zendesk

Freshdesk

Job description

A leading telecom solutions provider is hiring for a remote VoIP Support role. You will troubleshoot technical issues, provide customer support, and diagnose network connectivity problems for SMB clients. Ideal candidates have over 2 years of experience in technical support, a strong understanding of VoIP technologies, and excellent communication skills. This position offers a competitive salary based on experience and allows you to work from anywhere, contributing to uninterrupted service for businesses. Join a tech-forward team focused on customer success and innovation.