Remote Travel Support Specialist

Sweetcarolinatravels; Glasgow; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Travel-related perks and discounts

Collaborative remote team

Job summary

Sweetcarolinatravels is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Qualifications

• Customer service experience in travel, hospitality, or support preferred.
• Strong written and verbal communication skills.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems and booking platforms quickly.
• Passionate about travel and client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and requests.
• Provide clear information on destinations, travel requirements, and processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Customer service

Travel knowledge

Communication skills

Organized

Remote work

Job description

Sweetcarolinatravels is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.