Remote Travel Support Specialist

Sweetcarolinatravels; Bristol; Remote; GBP 21,000 - 32,000; Full time

Job summary

Sweetcarolinatravels is seeking a Remote Client Support Representative – Travel to assist clients throughout their journeys. This fully remote role places you as the primary contact before, during, and after trips to ensure a smooth experience.

The ideal candidate will have strong written and verbal communication, customer service experience in travel or related fields, and a high level of organization. You will learn new systems and travel platforms while collaborating with a remote team to

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service (travel, hospitality or support roles preferred).
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Remote work

Organization

Learning quickly

Travel enthusiasm

Job description

Sweetcarolinatravels is seeking a Remote Client Support Representative – Travel to assist clients throughout their journeys. This fully remote role places you as the primary contact before, during, and after trips to ensure a smooth experience.

The ideal candidate will have strong written and verbal communication, customer service experience in travel or related fields, and a high level of organization. You will learn new systems and travel platforms while collaborating with a remote team to