Remote Technical Support Engineer, EMEA (Cloud & Data)

School Result; United Kingdom; Remote; GBP 52,000 - 81,000; Full time

Benefits offered by this job

Flexible, remote-friendly work environment

Global gatherings and company-wide offsites

Opportunity to shape company culture

Job summary

A leading cloud analytics company seeks a Technical Customer Support Engineer to provide first-line technical support remotely. Responsibilities include supporting users via various channels, collaborating with teams, mentoring, and developing documentation. Ideal candidates will have expertise in SQL databases and ClickHouse, alongside excellent communication skills. Benefits include remote-friendly work, equity opportunities, and a $500 home office allowance.

Qualifications

• Technical expertise in ClickHouse open-source/Cloud or related domains.
• Previous technical experience in roles such as Support Engineer, Consultant, DBA, SRE, etc.
• Strong written and verbal English communication skills.
• Ability to work fully remote with reliable connectivity.

Responsibilities

• Support users via tickets, chat, Slack, community, and meetings.
• Develop solutions shared via documentation, blogs, webinars, and training.
• Collaborate with Support Services, Engineering, Go-to-Market, and Product Management teams.
• Mentor and train colleagues, users, and customers.

Tools

SQL databases

OLAP

distributed systems

ClickHouse

cloud technologies (Azure, GCP, AWS)

Job description

A leading cloud analytics company seeks a Technical Customer Support Engineer to provide first-line technical support remotely. Responsibilities include supporting users via various channels, collaborating with teams, mentoring, and developing documentation. Ideal candidates will have expertise in SQL databases and ClickHouse, alongside excellent communication skills. Benefits include remote-friendly work, equity opportunities, and a $500 home office allowance.