Remote Technical Support Engineer (EMEA)

Clickhouse; Manchester; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

Remote home office setup $500

Global gatherings

Job summary

ClickHouse is seeking a Technical Customer Support Engineer to join the global Support Engineering team. This remote role covers the EMEA region and beyond, handling cases via chat, Slack, meetings, and phone, while engaging in pre- and post-sales activities across the world.

You will triage tickets, develop solutions for ClickHouse Cloud and open-source components, and collaborate with Engineering, GTM, and Product teams to define required features and improve support.

Qualifications

• Technical breadth in ClickHouse open-source or ClickHouse Cloud ecosystem.
• Experience with OSS and open-source technologies as user or contributor.
• Experience with cloud platforms (Azure, GCP, AWS) and data pipelines.

Responsibilities

• Provide first-line technical support to ClickHouse users via chat, Slack, calls, and video meetings.
• Triages and resolves support tickets; develops solutions for ClickHouse Cloud and OSS.
• Collaborate with Engineering, GTM, and Product teams to define required functionality and improvements.
• Mentor peers and share knowledge to raise the overall support quality.

Skills

ClickHouse open-source

ClickHouse Cloud

SQL databases

OLAP

Cloud-native SaaS

Distributed systems

Job description

ClickHouse is seeking a Technical Customer Support Engineer to join the global Support Engineering team. This remote role covers the EMEA region and beyond, handling cases via chat, Slack, meetings, and phone, while engaging in pre- and post-sales activities across the world.

You will triage tickets, develop solutions for ClickHouse Cloud and open-source components, and collaborate with Engineering, GTM, and Product teams to define required features and improve support.