Senior Technical Support Engineer, EMEA — Remote

Semgrep; Greater London; Remote; GBP 66,800 - 83,500; Full time

Benefits offered by this job

Competitive salary

Market-aligned benefits program

Opportunities for career growth

Job summary

A leading code security company is seeking a Senior Technical Support Engineer I for remote work in the UK. This role involves engaging with customers to resolve technical issues, managing support tickets, and participating in cross-functional teams. Ideal candidates possess excellent communication skills, a background in developer workflows and a deep understanding of security concepts. The estimated salary range is £66,800 to £83,500, offering a dynamic environment that supports problem-solving skills and career growth.

Qualifications

• 2+ years of experience working in customer support, with a preference for technical support.
• Familiarity with Web Application Security concepts like OWASP Top 10.
• Ability to work during CET hours and on-call during weekends.

Responsibilities

• Understand, reproduce, and resolve technical issues raised by customers.
• Own each customer question from creation to resolution.
• Manage support tickets ensuring timely resolution.

Skills

Excellent written and verbal communication skills

Understanding of developer workflows and build systems

Familiarity with Web Application Security concepts

Basic understanding of APIs and Webhooks

Problem-solving skills

2+ years of customer support experience

Tools

CI/CD environments (GitHub Actions, GitLab, etc.)

SCM environments (Git, SVN, etc.)

Job description

A leading code security company is seeking a Senior Technical Support Engineer I for remote work in the UK. This role involves engaging with customers to resolve technical issues, managing support tickets, and participating in cross-functional teams. Ideal candidates possess excellent communication skills, a background in developer workflows and a deep understanding of security concepts. The estimated salary range is £66,800 to £83,500, offering a dynamic environment that supports problem-solving skills and career growth.