Remote Technical Support Engineer (EMEA)

ClickHouse; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity

Time off

Home office stipend

Global gatherings

Job summary

ClickHouse is seeking a Technical Customer Support Engineer to join our global Support Engineering team. The role focuses on assisting users across EMEA and beyond, engaging via chat, calls, Slack, and video meetings, and delivering high-quality technical support around ClickHouse Cloud and open-source deployments.

You will triage tickets, contribute to knowledge bases, and partner with engineering and GTM teams to improve functionality while mentoring peers.

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud.
• Experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer.
• Willingness to deliver high-quality 24x7 support in a global, distributed environment.
• Strong communication skills and ability to work fully remote with reliable connectivity.
• Teamwork and global engagement mindset.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge base, blogs, and trainings.
• Collaborate with global Support Services, Engineering, Go to Market, and Product Management to define required functionality.
• Mentor, train, and share knowledge with colleagues, users, and customers.

Skills

ClickHouse knowledge

SQL databases

OLAP analytics

Distributed systems

Cloud-native SaaS

Tools

Slack

Ticketing systems

Video calls

Job description

ClickHouse is seeking a Technical Customer Support Engineer to join our global Support Engineering team. The role focuses on assisting users across EMEA and beyond, engaging via chat, calls, Slack, and video meetings, and delivering high-quality technical support around ClickHouse Cloud and open-source deployments.

You will triage tickets, contribute to knowledge bases, and partner with engineering and GTM teams to improve functionality while mentoring peers.