Remote Technical Service Coordinator

Talented People; Birmingham; Remote; GBP 33,000 - 41,000; Full time

Job summary

Talented People is seeking a Technical Service Coordinator for a fully remote role based in the UK. If you have technical knowledge from engineering, maintenance or field service and enjoy coordinating teams remotely, this is for you.

You will receive and triage service calls, diagnose faults remotely, schedule engineers, manage parts, and keep customers updated. The role offers home-based work with occasional visits to the head office in Hoddesdon, Hertfordshire.

Qualifications

• Experience in technical, engineering, maintenance or field service environment.
• Good understanding of mechanical, electrical or hydraulic equipment.
• Confident diagnosing faults and providing technical advice over the phone.
• Strong organisational skills with the ability to coordinate multiple priorities.
• Excellent communication and customer service skills.
• Self-motivated working independently from home.
• Experience with coffee machines or beverage equipment advantageous.

Responsibilities

• Receive and manage incoming technical service calls and customer enquiries.
• Diagnose and troubleshoot equipment faults, providing remote technical support where possible.
• Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.
• Prioritise urgent breakdowns and monitor outstanding service calls.
• Support engineers with technical queries while they are out on site.
• Coordinate urgent spare parts orders, deliveries and stock replenishment.
• Monitor engineer van stock to ensure the correct parts are available.
• Keep customers updated on engineer attendance and repair progress.
• Maintain accurate service records and ensure jobs are followed through to completion.

Skills

Remote work

Customer service

Organisational skills

Communication skills

IT literacy

Tools

Outlook

Excel

Microsoft Teams

Job description

Talented People is seeking a Technical Service Coordinator for a fully remote role based in the UK. If you have technical knowledge from engineering, maintenance or field service and enjoy coordinating teams remotely, this is for you.

You will receive and triage service calls, diagnose faults remotely, schedule engineers, manage parts, and keep customers updated. The role offers home-based work with occasional visits to the head office in Hoddesdon, Hertfordshire.