Technical Service Coordinator - REMOTE

Talented People; Birmingham; Remote; GBP 33,000 - 41,000; Full time

Job summary

Talented People is seeking a Technical Service Coordinator for a fully remote role based in the UK. If you have technical knowledge from engineering, maintenance or field service and enjoy coordinating teams remotely, this is for you.

You will receive and triage service calls, diagnose faults remotely, schedule engineers, manage parts, and keep customers updated. The role offers home-based work with occasional visits to the head office in Hoddesdon, Hertfordshire.

Qualifications

• Experience in technical, engineering, maintenance or field service environment.
• Good understanding of mechanical, electrical or hydraulic equipment.
• Confident diagnosing faults and providing technical advice over the phone.
• Strong organisational skills with the ability to coordinate multiple priorities.
• Excellent communication and customer service skills.
• Self-motivated working independently from home.
• Experience with coffee machines or beverage equipment advantageous.

Responsibilities

• Receive and manage incoming technical service calls and customer enquiries.
• Diagnose and troubleshoot equipment faults, providing remote technical support where possible.
• Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.
• Prioritise urgent breakdowns and monitor outstanding service calls.
• Support engineers with technical queries while they are out on site.
• Coordinate urgent spare parts orders, deliveries and stock replenishment.
• Monitor engineer van stock to ensure the correct parts are available.
• Keep customers updated on engineer attendance and repair progress.
• Maintain accurate service records and ensure jobs are followed through to completion.

Skills

Remote work

Customer service

Organisational skills

Communication skills

IT literacy

Tools

Outlook

Excel

Microsoft Teams

Job description

Technical Service Coordinator – Fully Remote

Location: Home Based (UK)

Working Arrangement: 100% Remote

Occasional Travel: Head Office in Hoddesdon, Hertfordshire

Salary: Up to £37,000

The Opportunity

Are you an experienced Field Service Engineer or Technical Support Engineer looking to move away from hands‑on engineering into a fully remote technical role?

We are looking for a technically minded and organised individual to join a busy service operations team as a Technical Service Coordinator.

This is an excellent opportunity for someone with a background in mechanical, electrical, hydraulic or equipment engineering who wants to utilise their technical knowledge in a home-based position, supporting field engineers and customers remotely.

Key Responsibilities

• Receive and manage incoming technical service calls and customer enquiries.
• Diagnose and troubleshoot equipment faults, providing remote technical support where possible.
• Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.
• Prioritise urgent breakdowns and monitor outstanding service calls.
• Support engineers with technical queries while they are out on site.
• Coordinate urgent spare parts orders, deliveries and stock replenishment.
• Monitor engineer van stock to ensure the correct parts are available.
• Keep customers updated on engineer attendance and repair progress.
• Maintain accurate service records and ensure jobs are followed through to completion.

What We're Looking For

• Previous experience in a technical, engineering, maintenance or field service environment.
• Good understanding of mechanical, electrical or hydraulic equipment.
• Confident diagnosing faults and providing technical advice over the phone.
• Strong organisational skills with the ability to coordinate multiple priorities.
• Excellent communication and customer service skills.
• Comfortable using IT systems, Outlook, Excel and Microsoft Teams.
• Self-motivated and confident working independently from home.

Experience within coffee machines, vending, beverage equipment, catering equipment or similar service industries would be advantageous but is not essential.

What's on Offer?

• 100% remote working from home anywhere in the UK.
• Opportunity to move away from hands‑on engineering into a technical support and coordination role.
• Occasional visits to head office in Hoddesdon, Hertfordshire.
• Opportunity to utilise your existing technical knowledge and engineering experience in a different environment.

Interested in taking your engineering career in a new direction?