Technical Sales & Service Co-ordinator

Lord Search & Selection; Shrewsbury; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Zusammenfassung

Lord Search & Selection is recruiting a Technical Sales & Service Coordinator in Shrewsbury to join its engineering and equipment team. The role blends technical support, service coordination and proactive sales, acting as a key customer contact and ensuring repairs are completed efficiently.

Day-to-day duties include telephone and email technical support, coordinating engineers and repair schedules, preparing quotations and managing service records and invoicing.

Qualifikationen

• Experience in technical sales, engineering, equipment sales or service coordination.
• Strong customer service and communication skills.
• Ability to understand technical issues and discuss solutions with customers.
• Excellent organisation and ability to manage multiple priorities.
• Commercial awareness and comfort discussing costs, quotations and sales opportunities.
• Experience using business systems to manage service jobs and customer records (e.g., SAP).

Aufgaben

• Provide telephone and email technical support and troubleshoot machine faults.
• Identify spare parts requirements and prepare technical information, diagrams and quotations.
• Coordinate engineers, repair schedules, machine collections and returns.
• Manage service calls, repair records and invoicing.
• Review engineer reports and advise on warranty, repairs or write-offs.
• Upsell maintenance, spare parts and additional services to customers.

Kenntnisse

Technical sales

Customer service

Technical understanding

Organization

Commercial awareness

SAP experience

Jobbeschreibung

Technical Support | Service Coordination | Customer Development

Location - Shrewsbury

Remuneration - Up to £40,000 p.a. + Benefits

Technical Sales and Customer Support within a leading equipment supplier

Are you someone who combines strong customer service skills with a technical mindset and a commercial approach? Do you enjoy solving problems, coordinating repairs and identifying opportunities to generate additional business?

An established engineering and equipment business is looking to recruit a Technical Sales & Service Coordinator to join its team. This is a varied, customer-facing role combining technical support, service and repair coordination, and proactive sales activity. You'll become a key point of contact for customers, ensuring machine issues are resolved efficiently while maximising opportunities to generate revenue through servicing, maintenance, spare parts and equipment sales.

The Role

• Providing telephone and email technical support, troubleshooting machine faults and advising customers on solutions.
• Identifying spare parts requirements and preparing technical information, diagrams and quotations.
• Coordinating engineers, repair schedules, machine collections and returns.
• Managing service calls, repair records and invoicing through SAP.
• Reviewing engineer reports, assessing warranty coverage and recommending repair, replacement or write-off.
• Preparing quotations, obtaining customer approvals and managing chargeable repair work.
• Managing existing service and maintenance agreements, ensuring work is completed on time.
• Proactively contacting existing customers to promote service visits, maintenance packages and spare parts.
• Identifying opportunities to upsell accessories, replacement equipment and additional services.

The Commercial Opportunity

• Make proactive customer calls per day.
• Convert a solid level of quoted proactive service opportunities into confirmed orders.
• Follow up quotations and turn service recommendations into sales.
• Work alongside the Sales Team to maximise opportunities with new and existing customers.

Who are we Looking For?

We're interested in people who can demonstrate:

• Experience in technical sales, engineering, equipment sales or service coordination.
• Strong customer service and communication skills.
• The ability to understand technical issues and confidently discuss solutions with customers.
• Excellent organisation and the ability to manage multiple priorities.
• Commercial awareness, with confidence discussing costs, quotations and sales opportunities.
• Experience using business systems and IT packages to manage service jobs and customer records.
• You’ll be proactive, commercially minded and comfortable picking up the phone to customers.
• You’ll enjoy finding solutions, building relationships and seeing opportunities through to completion.

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