Remote Technical CSM for API & Data Growth

Jobgether; United Kingdom; Remote; GBP 51,000 - 76,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Unlimited vacation

Stock options

Personal development support

Ownership of growth initiatives

International, remote-first culture

Impactful work

Job summary

Jobgether, a fast-growing data products company, seeks a Technical Customer Success Manager in the United Kingdom to manage the full customer journey for API and data clients, from onboarding through renewal and expansion. You will act as a strategic partner to drive measurable business outcomes and collaborate across Product, Sales, Support, Engineering, and Marketing in a remote-first setup.

You will own customer outcomes, drive adoption and expansion, coordinate internal teams, and shape CS

Qualifications

• 2+ years in Technical Customer Success or similar role.
• Experience with APIs or data products or relevant tech context.
• Ability to discuss APIs, data flows, and integration challenges.
• Strong customer leadership, questions-driven problem solving.
• Ownership mindset with accountability and clarity in complexity.
• Clear, concise communication for varied audiences.
• Commercial mindset to identify value opportunities for customers.
• Independent work style in a fast-moving environment.
• Excellent written and spoken English.

Responsibilities

• Own a portfolio of API/data product customers from onboarding to growth.
• Drive adoption, renewals, and expansion with a focus on value.
• Lead regular customer meetings and maintain proactive engagement.
• Understand customer products and technical needs; recommend solutions.
• Troubleshoot issues and coordinate resolutions to closure.
• Identify risks and create plans to improve adoption and retention.
• Coordinate with Product, Sales, Support, Engineering, Marketing.
• Own customer renewals and manage account information accurately.
• Lead onboarding and handover from sales to CS.
• Develop integration plans with milestones and owners.
• Guide technical decisions and remove blockers for value delivery.
• Share insights to represent customer needs internally.
• Collaborate on discovery, testing, and expansion opportunities.
• Utilize Vitally, Notion, Intercom, Stripe, FullStory, Calendly to manage relations.

Skills

APIs

Customer Success

Account management

English proficiency

Technical understanding

Tools

Vitally

Notion

Intercom

Stripe

FullStory

Calendly

Job description

Jobgether, a fast-growing data products company, seeks a Technical Customer Success Manager in the United Kingdom to manage the full customer journey for API and data clients, from onboarding through renewal and expansion. You will act as a strategic partner to drive measurable business outcomes and collaborate across Product, Sales, Support, Engineering, and Marketing in a remote-first setup.

You will own customer outcomes, drive adoption and expansion, coordinate internal teams, and shape CS