Remote CSM: Own the Customer Experience & Growth

Upscope; United Kingdom; Remote; GBP 30,000 - 52,000; Full time

Job summary

AnyMail Finder is hiring its first Customer Success Manager to own the end-to-end customer experience. You will support customers, drive product value, and identify usage opportunities in a small, autonomous team.

You’ll work with a self-serve SaaS product, focusing on renewals, usage, and customer feedback to shape future product decisions. This is a remote UK-based role with flexible ownership and growth potential.

Qualifications

• Strong experience in support or Customer Success at a SaaS company.
• Comfortable with tech and curious about how things work (APIs basics).
• Excellent written communication for chat/email.
• Experience in startup/small team environments.

Responsibilities

• Own the day-to-day customer experience from onboarding to ongoing value.
• Identify opportunities to grow usage and inform product decisions with customer insights.
• Produce the monthly customer update email detailing what's shipped and why it matters.
• Gather feedback from customers and relay insights to the product team.

Skills

Customer Success

SaaS experience

Data analysis

APIs basics

Zapier

Make (Integromat)

Tools

Zapier

Make

Job description

AnyMail Finder is hiring its first Customer Success Manager to own the end-to-end customer experience. You will support customers, drive product value, and identify usage opportunities in a small, autonomous team.

You’ll work with a self-serve SaaS product, focusing on renewals, usage, and customer feedback to shape future product decisions. This is a remote UK-based role with flexible ownership and growth potential.