Remote Climate Tech: Customer Delivery Lead

Jobgether; United Kingdom; Remote; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Remote‑first flexibility

Equity participation

Job summary

Jobgether in the United Kingdom is seeking a Customer Delivery Manager to lead a growing Technical Solutions and Customer Delivery team. You will oversee software implementation for enterprise customers, from onboarding to ongoing operations, translating requirements into scalable solutions.

This hands-on leadership role blends strategic oversight with direct involvement in challenging implementations and key accounts, with opportunities to influence product development and customer

Qualifications

• A STEM degree provides a strong foundation in analytical thinking and structured problem solving.
• Experience in SaaS implementation or analysing complex business processes and data is valuable.
• Proven people management experience, including workload allocation and performance assessments.
• Strong analytical and problem solving skills with attention to detail.

Responsibilities

• Lead and develop the Technical Solutions and Customer Delivery team, overseeing workload allocation, account assignments, team planning, performance management, and regular team meetings.
• Drive operational and cultural improvements across delivery activities, introducing greater project discipline, standardising processes, and rationalising implementation use cases.
• Optimise customer implementation processes, particularly onboarding and systems integration, to improve efficiency, consistency, and the overall customer experience.
• Oversee the full customer delivery portfolio, monitor the health and progress of ongoing projects, provide clear reporting to senior stakeholders, and proactively identify risks requiring escalation or intervention.
• Personally manage selected implementation projects, particularly complex accounts, while collaborating with the wider team to ensure successful delivery and maintain a practical understanding of day‑to‑day challenges.
• Analyse customer systems, including energy trading and risk management (ETRM) platforms, billing systems, enterprise resource planning (ERP) solutions, and customer relationship management (CRM) tools, to understand business processes and data structures.
• Design robust data flows and integration strategies that connect customer systems with the SaaS platform, ensuring reliable data exchange and solutions tailored to complex business environments.
• Contribute to integration implementation when necessary, including light scripting and workflow automation, while coordinating closely with technical specialists.
• Continuously identify delivery challenges and implement practical improvements, working with customers to define and execute resolution plans through to completion.
• Identify opportunities to address customer needs through additional platform capabilities, account expansion, and upselling, collaborating with commercial and product teams to develop suitable solutions.
• Contribute to cross‑functional initiatives, sharing customer insights and delivery expertise to inform product development and broader business improvements.
• Support pre‑sales activities when needed, including advising prospective customers, explaining technical solutions, and participating in product demonstrations.

Skills

Team leadership

SaaS implementations

Stakeholder management

Problem solving

Education

STEM degree

Tools

ERP systems

CRM platforms

Job description

Jobgether in the United Kingdom is seeking a Customer Delivery Manager to lead a growing Technical Solutions and Customer Delivery team. You will oversee software implementation for enterprise customers, from onboarding to ongoing operations, translating requirements into scalable solutions.

This hands-on leadership role blends strategic oversight with direct involvement in challenging implementations and key accounts, with opportunities to influence product development and customer