Remote Technical Claims Lead - Grow & Coach Team

Fortis Recruitment; Preston; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Remote work within UK

Bonus potential

Equity options

Pension

Job summary

Fortis Recruitment is seeking a Technical Claims Team Lead for a fast-scaling insurance claims business. You will lead a growing team of specialist handlers, own performance, coaching, and people management as the team scales.

You will set KPIs, manage workload, run quality checks, and oversee the wider claims portfolio across complaints, QA, fraud and payment controls while flagging risks early. Based in the UK, remote work available with equity and bonus options.

Qualifications

• Proven leadership of claims teams within insurance.
• Strong grounding in complaints handling and QA.
• Breadth across product lines such as motor, property and travel.
• Experience with high-volume, fast-turnaround claims.

Responsibilities

• Lead and grow a team of claims handlers, owning performance, coaching and people management as the team scales.
• Set the standard on KPIs and output, keeping the team performing and improving.
• Manage workload allocation and capacity planning to balance productivity with quality.
• Run quality checks across claims files and coach the team to raise standards.
• Oversee the wider claims portfolio including complaints, QA, fraud, recoveries and payment controls; flag risk early.

Skills

Team leadership

Claims leadership

Quality assurance

Data analytics

Cross-functional

Job description

Fortis Recruitment is seeking a Technical Claims Team Lead for a fast-scaling insurance claims business. You will lead a growing team of specialist handlers, own performance, coaching, and people management as the team scales.

You will set KPIs, manage workload, run quality checks, and oversee the wider claims portfolio across complaints, QA, fraud and payment controls while flagging risks early. Based in the UK, remote work available with equity and bonus options.