Remote Technical Claims Team Lead — Equity & Growth

Fortis Recruitment; Plymouth; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Company pension

Private health insurance

Bonus and equity options

Excellent career growth potential

Job summary

Fortis Recruitment is seeking a Technical Claims Team Lead to manage and grow a UK-based remote team of claims handlers. You will own performance, coach staff and shape outcomes across a portfolio that includes complaints, QA, fraud and recoveries.

The role requires proven claims leadership, broad product line experience, and the ability to thrive in a fast-moving scaling environment. Equity and bonus options feature in the offer, with strong career growth potential.

Qualifications

• Proven claims leadership experience within insurance with a track record of managing and developing a team.
• Strong grounding in complaints handling and quality assurance; experience in fraud, recoveries or payment controls is a bonus.
• Breadth across product lines (e.g., motor, property and travel) is valued; not focused on a single product line.
• Experience handling high-volume, fast-turnaround claims rather than large or complex loss claims.
• TPA experience or working across multiple accounts/products is a plus.

Responsibilities

• Lead and grow a team of claims handlers, owning performance, coaching and people management as the team scales.
• Set the standard on KPIs and output, keeping the team performing and improving.
• Manage workload allocation and capacity planning to balance productivity with quality.
• Run quality checks across claims files and coach the team to continuously raise standards.
• Keep close oversight of portfolio including complaints, QA, fraud, recoveries and payment controls; flag risks early.

Skills

Team leadership

KPI management

Quality assurance

Coaching

Data analysis

Fraud awareness

Payment controls

Cross-product knowledge

Job description

Fortis Recruitment is seeking a Technical Claims Team Lead to manage and grow a UK-based remote team of claims handlers. You will own performance, coach staff and shape outcomes across a portfolio that includes complaints, QA, fraud and recoveries.

The role requires proven claims leadership, broad product line experience, and the ability to thrive in a fast-moving scaling environment. Equity and bonus options feature in the offer, with strong career growth potential.