UK Hybrid: Technical Implementation & TAM Lead

Janison; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Janison is seeking an Implementation & Technical Account Manager in the UK. This hybrid role combines implementation consulting and TAM duties, serving as the technical lead for UK and EU client contracts.

You will design environments, manage incidents, coordinate internal teams, deliver training, and support clients through go-live and beyond. Travel and out-of-hours support for live assessment events are required.

Qualifications

• ITIL Foundation v4 certification required.
• 3-5+ years in a technical, customer-facing implementation or TAM role in a SaaS/enterprise software environment.
• Strong understanding of SaaS architecture, identity and access management, data integrations and browser/client troubleshooting.
• Excellent communication across technical and non-technical audiences; resilience and structured root-cause problem solving under incident pressure.
• Eligible to work in the UK and able to satisfy BPSS-aligned pre-employment screening (identity verification, right to work, references and a criminal record check). Holds a current, valid passport enabling travel outside the UK as required for the role.

Responsibilities

• Design and configure Janison environment: authentication, roles/permissions, delivery workflows, data flows and integrations (SSO, LMS, data feeds, APIs).
• Lead technical configuration for implementation, change requests, major releases and platform enhancements.
• Ensure technical readiness before go-live: configuration reviews, load testing, runbooks and client configuration workbooks.
• Own and maintain the Event Readiness Plan for client contracts and coordinate internal teams during live events.
• Lead post-event reviews, including incident root-cause analysis and recommendations for improvement.
• Take ownership of incidents, coordinate Support/Development teams to diagnose and resolve within severity timeframes.
• Monitor service KPIs and contribute to monthly service reporting.

Skills

ITIL Foundation v4

SaaS/enterprise software experience

Communication

Browser troubleshooting

Education

ITIL Foundation v4 certification

Tools

Microsoft Azure

Job description

Janison is seeking an Implementation & Technical Account Manager in the UK. This hybrid role combines implementation consulting and TAM duties, serving as the technical lead for UK and EU client contracts.

You will design environments, manage incidents, coordinate internal teams, deliver training, and support clients through go-live and beyond. Travel and out-of-hours support for live assessment events are required.