Remote Team Manager - Claims & Operations Leader

1629 LCO NonMarine and Aviatio; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits

Perks at Work

Private medical benefit

Job summary

Velonetic is seeking a remote Team Manager to lead multiple claim teams and achieve service targets in a flexible remote role. You will forecast volumes, allocate resources, and monitor daily performance to ensure timely delivery and customer satisfaction.

Training will be provided on insurance documentation/systems, with focus on development of leadership skills and delivering high-quality outcomes while maintaining strong customer relations.

Qualifications

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team.
• Excellent Customer Service skills.
• Ability to demonstrate strong negotiating and influencing skills.
• Positive attitude and natural curiosity to identify improvements.
• Experience in managing a team of professionals.
• Proven ability to deliver customer satisfaction.

Responsibilities

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of multiple claim teams working with in an agreed handling authority
• Supports team members and customers with issues
• Prepares volume forecasts for next period using historic data and awareness of current conditions
• Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
• Allocates work and resources to optimise daily outcomes
• Monitors in-day achievement against work plan
• Maintains accurate records of time spent on diverted activity and how staff time is distributed
• Takes corrective action to re-plan and re-prioritise at critical points
• Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
• Consistently manages absence within the team, adhering to the Absence Policy.

Skills

Numeracy

Verbal skills

Literacy skills

Outlook

MS Office

Time management

Organisational skills

Customer service

Negotiation

Influencing

Team leadership

Problem solving

Tools

Outlook

MS Office

Job description

Velonetic is seeking a remote Team Manager to lead multiple claim teams and achieve service targets in a flexible remote role. You will forecast volumes, allocate resources, and monitor daily performance to ensure timely delivery and customer satisfaction.

Training will be provided on insurance documentation/systems, with focus on development of leadership skills and delivering high-quality outcomes while maintaining strong customer relations.