Remote Claims Team Lead - Operations & Delivery

dxctechnology; United Kingdom; Remote; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible benefits

Perks at Work

Private Medical Benefit

Job summary

Velonetic is seeking a Team Manager to oversee production targets and guide a team of professionals in a remote flexible setting across the UK. The role emphasizes leadership, organisation, and customer service to maintain high service levels and timely delivery.

You will allocate workload, forecast demand, monitor performance, and drive improvements while training staff on insurance documentation systems. Strong communication and problem-solving skills are essential.

Qualifications

• Proven numeracy and communication skills.
• Strong organisational and time-management abilities.

Responsibilities

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted.
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Skills

Strong numeracy

Verbal and literacy skills

Outlook

MS Office

Attention to detail

Organisational skills

Independent and team work

Customer service

Negotiation and influencing

Curiosity for improvements

Tools

Outlook

MS Office

Job description

Velonetic is seeking a Team Manager to oversee production targets and guide a team of professionals in a remote flexible setting across the UK. The role emphasizes leadership, organisation, and customer service to maintain high service levels and timely delivery.

You will allocate workload, forecast demand, monitor performance, and drive improvements while training staff on insurance documentation systems. Strong communication and problem-solving skills are essential.