Remote Team Manager — Claims & Operations

DXC Technology Company; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits

Perks at Work

Private Medical Benefit

Dental and Travel Insurance

Job summary

Velonetic is recruiting a Team Manager for a remote, permanent role. The position focuses on leading a claims processing team to meet service levels, with training provided on insurance documentation and systems. Strong organisational and customer-relations skills are essential.

You will coordinate workload, forecast volumes, and optimise daily outcomes while maintaining accurate records and adhering to absence policies. This role offers flexible benefits and a supportive culture.

Qualifications

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.

Responsibilities

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted.
• Ownership of multiple claim teams working within an agreed handling authority.
• Supports team members and customers with issues.
• Prepares volume forecasts for next period using historic data and awareness of current conditions.
• Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team.

Skills

Numeracy

Verbal skills

Literacy

Independence

Team leadership

Customer service

Negotiation

Influencing

Curiosity

Time management

Organization

Tools

Outlook

MS Office

Job description

Velonetic is recruiting a Team Manager for a remote, permanent role. The position focuses on leading a claims processing team to meet service levels, with training provided on insurance documentation and systems. Strong organisational and customer-relations skills are essential.

You will coordinate workload, forecast volumes, and optimise daily outcomes while maintaining accurate records and adhering to absence policies. This role offers flexible benefits and a supportive culture.