Remote Strategic CSM: ROI-Driven VIP SaaS Growth

Linnworks; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Laptop & home office budget

Mental well-being support

Training, support, and personal development

Job summary

A leading technology firm in Greater London is seeking an experienced Customer Success Manager to enhance the post-sale journey for high-value clients. In this role, you will drive retention and identify expansion opportunities, ensuring clients recognize measurable ROI. Strong communication skills and 2+ years in a relevant SaaS role are needed. The position offers flexible/hybrid working options, private medical insurance, and a £500 home office setup budget.

Qualifications

• 2+ years in a Customer Success role within a SaaS business, preferably in eCommerce or logistics.
• Exceptional communication skills with the ability to influence C-suite stakeholders.
• Proven ability to translate complex business objectives into actionable success plans.

Responsibilities

• Establish multi-threaded relationships across the client’s organization.
• Lead the 'First Value Journey' for clients post on-boarding.
• Conduct high-impact strategic reviews to report on ROI.

Skills

Relationship Architecture

Success Mapping

Executive Business Reviews (EBRs)

Risk Mitigation

Product Advocacy

Technical Liaison

Job description

A leading technology firm in Greater London is seeking an experienced Customer Success Manager to enhance the post-sale journey for high-value clients. In this role, you will drive retention and identify expansion opportunities, ensuring clients recognize measurable ROI. Strong communication skills and 2+ years in a relevant SaaS role are needed. The position offers flexible/hybrid working options, private medical insurance, and a £500 home office setup budget.