Strategic CSM: Enterprise SaaS for Climate Impact

Watershed; Greater London; Hybrid; GBP 70.000 - 90.000; Vollzeit

Zusammenfassung

A sustainability platform company is seeking a Strategic Customer Success Manager in London. This role is pivotal in driving customer retention and growth by building executive relationships and guiding clients on their climate journeys. With a focus on customer success, you will manage high-value accounts and collaborate with internal teams. Candidates should have over 7 years of experience in enterprise SaaS and a proven track record in executive relationship management. This position requires a commitment to working from the office four days a week.

Qualifikationen

• 7+ years in enterprise SaaS with global strategic accounts.
• Proven success in building executive relationships.
• Skilled in change management for large organizations.

Aufgaben

• Own success for a select group of high-value customers.
• Build trusted executive relationships to drive strategy.
• Lead planning and governance with customers.

Kenntnisse

Enterprise SaaS experience

Executive relationship building

Strong communication

Change management skills

Commercial fluency

Organizational skills

Adaptability

Jobbeschreibung

A sustainability platform company is seeking a Strategic Customer Success Manager in London. This role is pivotal in driving customer retention and growth by building executive relationships and guiding clients on their climate journeys. With a focus on customer success, you will manage high-value accounts and collaborate with internal teams. Candidates should have over 7 years of experience in enterprise SaaS and a proven track record in executive relationship management. This position requires a commitment to working from the office four days a week.