Remote Strategic Client Relationships Manager

ACTIVATE GROUP LIMITED; United Kingdom; Remote; GBP 42,000 - 66,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced parental pay

Life assurance

Free breakfasts

Birthday celebrations

Job summary

Activate Group is seeking a Client Relationship Manager to grow and sustain key motor insurer and broker client relationships from a home-based setup. You will collaborate with senior leadership to drive performance reviews, service innovation, and continuous improvement across departments.

You will identify commercially viable growth opportunities and work with the MD and directors on renewals, negotiations and cross-selling wider group services, while maintaining exceptional client

Qualifications

• Proven experience in client relationship management for motor insurer/broker clients.
• Strong understanding of motor claims, repair networks, and the accident management lifecycle.
• Track record of retaining and growing major accounts and delivering revenue targets.
• Experience with contract renewals and negotiations.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own and manage strategic relationships with multiple stakeholders inside current client base.
• Understand each client's business model, claims processes, cost drivers, and strategic priorities; tailor our service offerings.
• Lead service and performance reporting reviews with Network Operations; create presentations and reports.
• Attend industry events with clients to promote Activate Collision Solutions and its proposition.
• Represent Activate Collision Solutions with credibility in client-facing forums and reviews.
• Build strong, trusting relationships across internal and external stakeholders.
• Act as a senior escalation point for complex client issues and ensure swift resolution.

Skills

Account management

Motor insurance

Stakeholder management

Contract renewals

Negotiation

Data literacy

CRM reporting tools

Presentation skills

Travel flexible

Tools

Power BI

CRM reporting tools

CRM systems

Microsoft Office

Job description

Activate Group is seeking a Client Relationship Manager to grow and sustain key motor insurer and broker client relationships from a home-based setup. You will collaborate with senior leadership to drive performance reviews, service innovation, and continuous improvement across departments.

You will identify commercially viable growth opportunities and work with the MD and directors on renewals, negotiations and cross-selling wider group services, while maintaining exceptional client