Remote Client Relationship Manager – Motor Insurance

ACTIVATE GROUP LIMITED; Huddersfield; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Parental pay enhancement

Life assurance

Free breakfasts

Birthday celebrations

Job summary

Activate Group Limited is seeking a Client Relationship Manager to join its Customer Experience team on a home-based contract. You will manage and grow key motor insurer and broker client relationships, ensuring exceptional service and alignment with strategic goals.

You will lead engagement, performance reviews, and service improvements, while spotting opportunities for account growth and cross-sell across the group. Travel to UK locations may be required as needed.

Qualifications

• Proven experience in customer account management with motor insurer and broker clients.
• Strong understanding of motor claims and accident management lifecycle.
• Experience presenting to external stakeholders and managing high-value partnerships.
• Excellent communication skills and ability to influence at multiple levels.

Responsibilities

• Own and manage strategic relationships with multiple stakeholders inside current client base.
• Understand each client's business model, claims processes, cost drivers, and priorities, tailoring services accordingly.
• Lead service and performance reporting reviews with Network Operations.
• Attend industry events to promote Activate Collision Solutions and its proposition.
• Build strong relationships across internal and external stakeholder groups, ensuring timely updates and escalations.

Skills

Account management

Stakeholder management

Contract negotiation

Data analysis

CRM reporting

Power BI

Excel

Job description

Activate Group Limited is seeking a Client Relationship Manager to join its Customer Experience team on a home-based contract. You will manage and grow key motor insurer and broker client relationships, ensuring exceptional service and alignment with strategic goals.

You will lead engagement, performance reviews, and service improvements, while spotting opportunities for account growth and cross-sell across the group. Travel to UK locations may be required as needed.