Client Relationship Manager

Cognizant; City Of London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a Client Relationship Manager to build strategic business relationships and maximize value from key client accounts in a multinational, hybrid-day shift setting. You will drive client satisfaction, long-term partnership growth, and alignment with enterprise objectives, coordinating cross-functional teams to deliver measurable outcomes.

The role requires deep expertise in business relationship management, strong sales and marketing domain

Qualifications

• Extensive experience in business relationship management with complex client accounts and translating strategies into results.
• Strong ability to map client businesses to enterprise solutions and KPIs.
• Excellent communication and negotiation skills across diverse groups.
• Understanding of sales and marketing practices to support client engagement.

Responsibilities

• Drive strategic client engagement activities that strengthen long term relationships and ensure alignment between client objectives and value proposition in a hybrid environment.
• Manage complex client portfolios by coordinating cross-functional teams to deliver quality service and measurable outcomes.
• Partner with clients to identify needs and design tailored solutions leveraging relationship management practices for growth and efficiency.
• Coordinate regular client review meetings to analyze performance metrics and agree on action plans.
• Facilitate resolution of client issues by collaborating with internal stakeholders to implement corrective actions.
• Develop relationship strategies for key accounts by mapping stakeholders and monitoring progress toward goals.
• Guide internal teams on client expectations by translating requirements into deliverables and timelines.
• Analyze client processes and market dynamics to propose enhancements that strengthen competitiveness and revenue growth.
• Coordinate contract renewals and scope extensions reflecting mutual value and risk management.
• Maintain accurate client documentation to support decision making and forecasting.
• Collaborate with sales and marketing to support campaigns and account-based initiatives.

Skills

Client relationship management

Account management

Stakeholder negotiation

Hybrid work

Tools

CRM software

Job description

Job Summary

Client Relationship Manager role in a multinational organization focused on building strategic business relationships and maximizing value from key client accounts. The role requires deep expertise in business relationship management and a strong understanding of sales and marketing domains. The manager will drive client satisfaction long term partnership growth and alignment with enterprise objectives in a hybrid day shift environment.

Responsibilities

• Drive strategic client engagement activities that strengthen long term relationships and ensure alignment between client business objectives and the enterprise value proposition in a hybrid work environment.
• Manage complex client account portfolios by coordinating cross functional teams to deliver consistent service quality and measurable business outcomes that enhance client satisfaction.
• Partner with clients to identify emerging business needs and design tailored solutions leveraging business relationship management practices that support growth and operational efficiency.
• Coordinate regular client review meetings to analyze performance metrics identify improvement areas and agree on prioritized action plans that sustain continuous value delivery.
• Facilitate resolution of client issues by collaborating with internal stakeholders to analyze root causes and implement corrective actions that prevent recurrence and protect business trust.
• Develop relationship strategies for key accounts by mapping stakeholder interests defining engagement plans and monitoring progress toward shared commercial and operational goals.
• Guide internal teams on client expectations by translating business requirements into clear deliverables and timelines ensuring that commitments are realistic achievable and aligned with organizational standards.
• Analyze client business processes and market dynamics to propose enhancements that use business relationship management insights to strengthen competitiveness and support revenue growth.
• Coordinate contract renewals and scope extensions with appropriate internal functions ensuring that terms reflect mutual value risk awareness and transparent performance measures.
• Maintain accurate client documentation including meeting outcomes opportunity registers and risk logs to provide reliable information for decision making and forecasting.
• Collaborate with sales and marketing teams where relevant to support targeted campaigns account based initiatives and solution positioning that resonate with client priorities and industry trends.
• Monitor account health indicators such as satisfaction scores retention levels and revenue performance to identify early warning signals and trigger proactive engagement actions.
• Promote shared learning between client facing teams by capturing best practices success stories and lessons learned that improve future engagements and support organizational excellence.

Qualifications

• Demonstrate extensive experience in business relationship management with a proven history of managing complex client accounts and translating relationship strategies into measurable business results.
• Possess strong ability to understand client business models processes and performance drivers and to articulate how enterprise solutions can address strategic and operational objectives.
• Apply solid communication and negotiation skills to manage stakeholder expectations influence decisions and build trust across diverse client and internal groups.
• Bring working knowledge of sales and marketing practices as a beneficial domain capability enabling informed discussions on go to market approaches and customer engagement strategies.
• Utilize advanced analytical skills to interpret financial operational and satisfaction data supporting recommendations that optimize account value and risk management.
• Operate comfortably in a hybrid work model using collaboration tools and structured routines to maintain consistent engagement with clients and internal stakeholders in a day shift setting.